Zhi Xiang Liow
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
Service Desk
NCS
06.2023 - 02.2024
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Used ticketing systems to manage and process support actions and requests.
- Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
- Acted as a liaison between IT departments to facilitate smooth handoff of escalated issues, ensuring timely resolutions.
IT Support
ViewQwest
03.2022 - 03.2023
- Provided basic IT support to office users of desktops, laptops and devices.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
Service Delivery, Inventory
ViewQwest
09.2021 - 03.2022
- Enhanced service delivery by developing and implementing efficient processes.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Streamlined the procurement process for efficient ordering, tracking, and receiving of products.
Retail Sales Associate Cashier
Takashimaya Department Store
01.2019 - 09.2021
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Education
No Degree - Diploma in Computer Forensics
Kaplan Singapore
Singapore12.2021
Skills
- Experienced and knowledgeable in managing Active Directory, Office365 and
Microsoft Azure - Able to work independently
- Guest Communication
- Troubleshooting Skills
- Customer Support
- Able to speak English, Mandarin and Malay
Timeline
Service Desk
NCS
06.2023 - 02.2024
IT Support
ViewQwest
03.2022 - 03.2023
Service Delivery, Inventory
ViewQwest
09.2021 - 03.2022
Retail Sales Associate Cashier
Takashimaya Department Store
01.2019 - 09.2021
No Degree - Diploma in Computer Forensics
Kaplan Singapore
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