Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zhi Qing Voon

Zhi Qing Voon

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Castalia Wedding Gallery
05.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Cashier

The Butcherie
07.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Assistant

Cuties Pet Shop
12.2021 - 06.2024
  • Built relationships with clients by providing excellent customer service.
  • Managed customer inquiries, complaints, and requests in a timely and professional manner.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Collaborated with team members to achieve sales targets and improve store performance.

Education

SPM - O Level

SMK Batu Kawa
Kuching,Sarawak,Malaysia

Skills

  • Customer Service
  • Goal oriented
  • Attention to detail
  • Teamwork
  • Decision-making

Languages

English
Beginner (A1)
Malay
Elementary (A2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Sales Assistant

Castalia Wedding Gallery
05.2025 - Current

Cashier

The Butcherie
07.2024 - 04.2025

Sales Assistant

Cuties Pet Shop
12.2021 - 06.2024

SPM - O Level

SMK Batu Kawa
Zhi Qing Voon