Zhi Qing Voon
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Castalia Wedding Gallery
05.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Cashier
The Butcherie
07.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Assistant
Cuties Pet Shop
12.2021 - 06.2024
- Built relationships with clients by providing excellent customer service.
- Managed customer inquiries, complaints, and requests in a timely and professional manner.
- Developed loyal customer base by providing consistent, high-quality service.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
SPM - O Level
SMK Batu Kawa
Kuching,Sarawak,MalaysiaSkills
- Customer Service
- Goal oriented
- Attention to detail
- Teamwork
- Decision-making
Languages
English
Beginner (A1)
Malay
Elementary (A2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Sales Assistant
Castalia Wedding Gallery
05.2025 - Current
Cashier
The Butcherie
07.2024 - 04.2025
Sales Assistant
Cuties Pet Shop
12.2021 - 06.2024
SPM - O Level
SMK Batu Kawa
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