Zhiping Wan
Singapore
Summary
Dynamic Cloud and Security Specialist with over 12 years of experience in Cloud Security (CSPM, CNAPP, DSPM), Networking, system performance tuning, DevOps, and AI. Skilled in managing multi-cloud infrastructures, troubleshooting complex issues, and maintaining good relationship with customers, empowering junior engineers.
Proficient in developing AI-driven initiatives using web frameworks and RAG and LLM, along with applying machine learning algorithms such as logistic classification and XGBoost to optimize workflows for troubleshooting, automation etc. A proven track record of customer obsession, innovation, and delivering impactful results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Success Engineer
Palo Alto Networks
06.2023 - Current
- Manage end-to-end cloud security lifecycles for global enterprise clients across cloud security products.
- Boost product adoption through technical enablement, and AI-powered tooling.
- Drive complex technical issue resolution.
- Drive AI innovation: built and deployed 2 AI tools (RAG + LLM-based) for internal enablement and external client support.
- Speak for customer to product/engineering teams and maintain good relationship with customers.
- Conduct regular sessions and webinars.
Enterprise Solutions Engineer
Spot by NetApp
01.2022 - 06.2023
- Manage clients with cloud workloads across Kubernetes, EKS, AKS, GKE and VMs.
- Promote cloud solutions and Kubernetes workloads governance across APAC enterprise clients.
- Internal enablement and knowledge sharing.
- Deliver training session to customers.
Staff Cloud Technical Support Engineer
Palo Alto Networks
04.2018 - 12.2022
- Provide escalation-level support for Prisma Cloud security modules: container, data, CI/CD pipeline etc.
- Support hybrid cloud setups (AWS, Azure, GCP, Alibaba) in securing Kubernetes clusters and CI/CD pipelines.
- Conduct training and created troubleshooting playbooks for Tier-2 teams.
Premium Cloud Support Engineer
Alibaba Cloud
10.2017 - 04.2018
- Manage escalated cloud support issues, ensuring timely resolution and customer satisfaction.
- Support enterprise clients on Linux, Docker Swarm, Managed Kubernetes services.
- Facilitate technical training and documentation to enhance skills of junior engineers.
Premium Cloud Support Engineer
AWS
01.2016 - 10.2017
- Handle support cases for EC2, ELB, and ECS for enterprise customers.
- Work on PaaS troubleshooting and provide cloud usage guidance to end customers.
DevOps Engineer
TAL Education Group & Parkview Green
07.2012 - 12.2015
- DevOps Engineer @ TAL Education Group & Parkview Green
- Network Engineer @ Fujian Goldtech, Poly Bright
Education
Master of Science - AI & ML(Online)
University of Leeds
Leeds10-2027
Bachelor’s - Network Engineering
Beijing University of Posts and Telecommunications
Beijing11.2020
Associate Degree - Computer Networking
Jiu Jiang University
JiuJiang07.2012
Skills
- Troubleshooting complex technical issues
- Kubernetes/EKS/GKE Docker
- AWS/Azure/GCP/Alibaba/Cloud Security
- Network & Network Security
- DevOps & Infrastructure
- Terraform, Ansible
- Linux
- CI/CD
- Git
- Django Vuejs
- Python(DS: String, Array, BT, Heap, Graph etc, Sliding Window, Two pointers etc methodologies), (OOP, decorators, python libraries etc)
- LLM & RAG: LangChain, Vector Databases, OpenAI APIs
- ML: Linear Regression, Logistic Regression(sigmoid, softmax), Decision Trees, Random Forest, XGBoost etc
- DL: CNN(VGG 16,19, ResNet etc), RNN, LSTM, Transformer
Certification
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Security Specialist (CKS)
- AWS Solutions Architect Associate
- Prisma Certified Cloud Security Engineer
- Palo Alto Certified Network & Endpoint Security Engineer
- CCIE Routing & Switching | CCIE Security
Language
English | Mandarin | Cantonese
Timeline
Senior Customer Success Engineer
Palo Alto Networks
06.2023 - Current
Enterprise Solutions Engineer
Spot by NetApp
01.2022 - 06.2023
Staff Cloud Technical Support Engineer
Palo Alto Networks
04.2018 - 12.2022
Premium Cloud Support Engineer
Alibaba Cloud
10.2017 - 04.2018
Premium Cloud Support Engineer
AWS
01.2016 - 10.2017
DevOps Engineer
TAL Education Group & Parkview Green
07.2012 - 12.2015
Bachelor’s - Network Engineering
Beijing University of Posts and Telecommunications
Associate Degree - Computer Networking
Jiu Jiang University
Master of Science - AI & ML(Online)
University of Leeds