Zhi Min Tan

Institutional Banking Group Technology, Technology & Operations (Payment Utilities) - 12 months contract, extended

Facilitated discussions in daily standups for a team of 20 software developers; requirements gathering and documentation; integration testing; project status reporting; defects tracking to ensure timely resolution of defects

• Supported rollout of initiatives to enhance technology resiliency, ensuring the bank met key milestones for operational stability and system robustness (Nov 2023 - Feb 2024)
• Cross-border payments Taiwan remittance (Q4'24)
• Reported directly to Technical Lead

Global Consumer Financial Services, Digital Transformation - Contract

Assisted Product Owners with end to end stages of product development, from liaison with Design Experience Team, troubleshooting with developers, UAT testing, status updates at Sprint Reviews to implementation on Internet and mobile banking, using Agile approaches.

• Nominated as 1 of top 6 performers among 38 QA analysts in the digital business division
• Conducted product training for cross-functional area leads to lead enhancement of testing processes for wealth products, including suggesting test cases for automation
• Assisted with normalisation of regression pack for Wealth products suite, Mobile Core and Payment modules
• Provided mentorship and assistance to high potential fresh hires on track to the role of UAT test leads
• Co-led the delivery of FX module from scratch - with a team of 6 developers and 3 QAs, achieving a 334.79% increase in velocity
• Developed Jira dashboards to help track testing progress and suggested improvements for turnaround time.
• Products successfully delivered: Enhancement of Wealth View, Wealth Insights, MB dashboard, English Chinese translation for all Wealth modules

• Partnered with Product Managers to ensure UI functionality of 11 out of 14 new products launched on desktop and iPad applications
• Sole representative from product team leading discussions in defects triage calls for a group of 25 consisting manual and automation QA, DevOps. IT business analysts and project managers
• Improved build functionalities by analysing existing builds, preparing CRs and WRs and signing off user stories

• Stakeholder Management: Acted as the primary liaison between internal business units (underwriting, claims, and sales) and external stakeholders, including clients and regulatory bodies.
• User Acceptance Testing (UAT): Involved in end-to-end UAT process for development of broking slips preparation software. Created test cases, managed the UAT schedule, and ensured thorough documentation of test outcomes. Worked with the development team to resolve identified issues and ensure the software was fully functional prior to its release.
• Client Management: Developed and maintained strong B2B and B2C relationships. Conducted regular check-ins to gather feedback and understand client requirements, facilitating tailored solutions.