Zhi Jian Chin
Summary
Recent Business Analytics graduate from University College Dublin with a strong interest in sales strategy and business growth. Equipped with a solid foundation in data analysis and strategic decision-making, and experienced in using Excel and Tableau to generate insights that support sales and marketing efforts. Proven ability to communicate insights effectively, identify opportunities, and contribute to lead generation and client engagement initiatives. Eager to apply analytical thinking and interpersonal skills in a fast-paced business development.
Overview
8
8
years of professional experience
Work History
Technician Team Leader
GPC Services & Engineering Pte Ltd
11.2024 - 01.2025
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Handled escalated customer complaints diplomatically, resolving issues promptly while preserving client relationships.
- Conducted regular team meetings to encourage collaboration, share updates, and address concerns.
- Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
Sales Associate
Catalyst Marketing Solutions Pte Ltd
08.2024 - 11.2024
- Responded to customer needs by answering questions and providing detailed information about products from Singtel.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
Service Crew Member
The Lo & Behold Group
05.2023 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Contributed to the achievement of sales targets through upselling food items when applicable.
UBER Ambassador
Uber
09.2016 - 05.2017
- Increased visa processing efficiency, streamlining application procedures for applicants.
- Assisted team with operational policies and procedures to drive services.
- Greeted customers and clients to create welcoming atmosphere.
Education
Bachelor of Business Studies - Business Analytics
University College Dublin
Singapore09-2024
Diploma - Business Administration
Kaplan Higher Education Institute
Singapore04-2022
Skills
- Analytical thinking
- Team collaboration and leadership
- Attention to detail
- Decision-making
- Strategic planning
- Documentation and reporting
- Workflow Analysis
- Tableau software
- SQL programming
- Information gathering
- MS Excel
Languages
English
Chinese (Mandarin)
Timeline
Technician Team Leader
GPC Services & Engineering Pte Ltd
11.2024 - 01.2025
Sales Associate
Catalyst Marketing Solutions Pte Ltd
08.2024 - 11.2024
Service Crew Member
The Lo & Behold Group
05.2023 - 06.2024
UBER Ambassador
Uber
09.2016 - 05.2017
Bachelor of Business Studies - Business Analytics
University College Dublin
Diploma - Business Administration
Kaplan Higher Education Institute
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