Zhen Yong Soh
Summary
Proven Banquet Server at Westin Hotel, excelling in high-volume environments with exceptional teamwork and customer service skills. Achieved enhanced guest satisfaction through attentive service and efficient event setup, showcasing strong time management and hospitality expertise. Skilled in maintaining seamless service flow during large-scale events, demonstrating a commitment to excellence in food service and guest relations.
Developed exceptional multitasking and communication skills in fast-paced hospitality environment. Excel at ensuring seamless service and guest satisfaction. Seeking to transition these abilities into new and dynamic field.
Overview
1
1
year of professional experience
Work History
Banquet Server
Westin Hotel
10.2023 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
No Degree - Mechanical Engineering
Ngee Ann Polytechnic
Yishun05-2029
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Event setup and breakdown
- Flexible schedule
- Physical coordination
- Hospitality service expertise
- Service prioritization
- Relationship building
- Station setup and restocking
- Running orders
Languages
Chinese (Mandarin)
Intermediate (B1)
Timeline
Banquet Server
Westin Hotel
10.2023 - 12.2024
No Degree - Mechanical Engineering
Ngee Ann Polytechnic
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