Zhen Yao Emil Ng
Student
Summary
Dynamic and dedicated professional with over 1.5 years of experience as a Medical Technician Instructor with the Singapore Civil Defence Force's National Emergency Training Centre (NETC). Skilled in teaching and mentoring trainees in patient assessment, having successfully guided cohorts from the 43rd to the 46th Emergency Medical Technician courses. Holds a Diploma in Sports Management from Republic Polytechnic, along with Higher Nitec in Sports Management and Nitec in Fitness Training.
Proven track record through internships with prestigious organizations such as Sport Singapore (Active Masters), Singapore Cycling Federation, and Sport Singapore (Active SG, Sengkang Sports Centre). Demonstrates a comprehensive skill set in managing pre- and post-event logistics and effectively handling the day-to-day operations of a sports centre. Possesses a versatile background and a commitment to excellence in both educational and practical settings, ensuring high-quality outcomes and continuous improvement.
Overview
7
7
years of professional experience
Work History
Medical Instructor
Singapore Civil Defence Force
03.2023 - 08.2024
- Developed a strong rapport with trainees, fostering a supportive learning environment that encouraged growth and advancement within the field.
- Supported and Instructed in 43rd, 44th, 45th and 46th Emergency Medical Technician Course
- Lead and Executed 22nd SAF Interoperability Course
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by the organization
Coaching Staff Member
Real Madrid Foundation School Singapore
02.2022 - 09.2022
- Contributed to successful seasons by adapting coaching tactics based on evolving team dynamics.
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Evaluated player performance through regular assessments, identifying areas for improvement and providing constructive criticism.
Internship Student
Sport Singapore, Active Masters
03.2021 - 08.2021
- Develop and maintain a comprehensive weekly schedule for all classes, ensuring timely updates and accessibility for instructors and participants.
- Set up recurring Zoom meetings with unique IDs for each class to ensure smooth and consistent sessions.
- Send out email invitations, confirmations, and reminders using email marketing tools to ensure high attendance rates.
- Address participant inquiries and provide support as needed.
- Assist in the planning and execution of events
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Sales Assistant
Nasty Cookie
11.2020 - 03.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
Intern
Singapore Cycling Federation
12.2018 - 02.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported high Keys event such OCBC Cycle
Intern
Sport Singapore, Active SG
06.2017 - 12.2017
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Liaised with venue staff to ensure proper setup and breakdown of event spaces according to requirements.
- Assisted in updating company website with relevant information about upcoming events and highlights from past ones.
Education
Associate of Science - Sports Management
Republic Polyethnic
Woodlands, Null, Singapore 04.2001 -
Higher Nitec - Sports Management
Institute of Technical Education
Singapore, Null, Singapore 04.2001 -
Nitec - Fitness Training
Institute of Technical Education
Singapore, Null, Singapore 04.2001 -
Skills
Teaching Excellence
Mentoring abilities
Assessment skills
Anatomy knowledge
Sports knowledge
Team Management
Sponsorship Acquisition
Sports Marketing
Attention to Detail
Research and analysis
Timeline
Medical Instructor
Singapore Civil Defence Force
03.2023 - 08.2024
Coaching Staff Member
Real Madrid Foundation School Singapore
02.2022 - 09.2022
Internship Student
Sport Singapore, Active Masters
03.2021 - 08.2021
Sales Assistant
Nasty Cookie
11.2020 - 03.2021
Intern
Singapore Cycling Federation
12.2018 - 02.2019
Intern
Sport Singapore, Active SG
06.2017 - 12.2017
Associate of Science - Sports Management
Republic Polyethnic
04.2001 -
Higher Nitec - Sports Management
Institute of Technical Education
04.2001 -
Nitec - Fitness Training
Institute of Technical Education
04.2001 -
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