ZHEN XING YUE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Capellahotels
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Housekeeping Supervisor
Capellahotels
04.2022 - 07.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Team Leader
Capellahotels
10.2020 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Housekeeping Room Attendant
Regent Hotel
05.2018 - 10.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Housekeeping Room Attendant
Fullerton Hotel Singapore
03.2017 - 05.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Housekeeping Coordinator
Fullerton Hotel Singapore
03.2017 - 05.2018
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Communicated repair needs to maintenance staff.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
Housekeeping Room Attendant
JW Marriott The South Beach
10.2010 - 06.2015
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from patrons for linens and toiletries.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Room Attendant
JW Marriott The South Beach
06.2015 - 03.2017
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from patrons for linens and toiletries.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Diploma in Electronic Engineering - Diploma in Electronic Engineering
Ngee Ann Polytechnic
Singapore, Null, Singapore11.2022
High School Diploma -
Xianning Vocational Technical School
Hubei, China06.2008
Skills
- Team motivation
- Staff Training and Development
- Teamwork and Collaboration
- Work Planning and Prioritization
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Capellahotels
08.2023 - Current
Housekeeping Supervisor
Capellahotels
04.2022 - 07.2023
Team Leader
Capellahotels
10.2020 - 03.2022
Housekeeping Room Attendant
Regent Hotel
05.2018 - 10.2020
Housekeeping Room Attendant
Fullerton Hotel Singapore
03.2017 - 05.2018
Housekeeping Coordinator
Fullerton Hotel Singapore
03.2017 - 05.2018
Housekeeping Room Attendant
JW Marriott The South Beach
06.2015 - 03.2017
Housekeeping Room Attendant
JW Marriott The South Beach
10.2010 - 06.2015
Diploma in Electronic Engineering - Diploma in Electronic Engineering
Ngee Ann Polytechnic
High School Diploma -
Xianning Vocational Technical School
Similar Profiles
Stephanie BaumgardnerStephanie Baumgardner
Assistant Manager at Martine's Auto ShopAssistant Manager at Martine's Auto Shop
Deeanna NicolDeeanna Nicol
Assistant Manager at Market BasketAssistant Manager at Market Basket
Kaice SalazarKaice Salazar
Assistant Manager at Oreilly Auto PartsAssistant Manager at Oreilly Auto Parts