Zhenghua Wang
Administration Manager
Summary
Experienced Administrative Manager in the oil trading industry and licensed tour guide with a strong passion for cultural exchange. Skilled in communication, teamwork, and client service, with proven success in organizing family, student, and corporate groups nationwide and earning high client recognition.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Tourist Guide
Centop (Singapore) Pte Ltd
06.2024 - Current
- Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
- Improved customer retention rates by consistently delivering exceptional tours and maintaining strong relationships with clients.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Contributed to team success through active participation in staff meetings, trainings, and professional development opportunities within the tourism industry.
Administrative Manager
Circle Engery (Singapore) Co. Pte. Ltd
03.2016 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Education
Bachelor of Arts - Business Management
Anglia Ruskin University
UK 04.2001 -
Skills
Excellent communication
Teamwork and collaboration
Time management
Problem-solving abilities
Emergency response
Licensed driver in Class 3
Timeline
Tourist Guide
Centop (Singapore) Pte Ltd
06.2024 - Current
Administrative Manager
Circle Engery (Singapore) Co. Pte. Ltd
03.2016 - Current
Bachelor of Arts - Business Management
Anglia Ruskin University
04.2001 -
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