Zheng (郑） Mao（懋）
Summary
Adept at driving customer satisfaction and team leadership, I enhanced service quality at Parts Precision Technology by resolving complex technical issues and streamlining project processes. Skilled in troubleshooting and calibration, my proactive approach led to significant efficiency improvements and robust client relationships, marking notable achievements in a high-stakes environment.
Overview
16
16
years of professional experience
Work History
Assistance Operation Manager
Parts Precision Technology (S) Pte Ltd
06.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Support robot installation and perform the robot teaching onsite, such as Vacuum Transfer Module robots (Brooks automation: Mag7, MTR5.) and Atmospheric Transfer Module robots ( Brooks automation: ATR8 AQR7, Asyst 21 robot, Yaskawa robot, Kawasaki robot, Sankyo robot and Rorrze robot). Follow up closely with customer after robot installation in next day.
- Troubleshooting, Repair, Overhaul and test above robots in house. Take care of in-house robot overhaul servicing in order to meet user requirements and arrange time-line to complete the robot's servicing within the given time frame. Supervise sufficient spare parts needed for overhaul robots.
- Organise and manage the team, responsible for assigning tasks to field service engineers.Communicate with customers and understanding customers' requirements and solve the issue in the quickest way.
- Sourcing the parts, and communicate with supplier to ensure the spare unite and spare parts to enough using.
- Coordinate with equipment engineer for any improvements projects, and perform continuous improvement project to achieve better robot servicing quality.
- Cooperate with sale team to understand customers' requirements.
- 24/7 support for field service engineer arrangement.
Service Engineer
APEK Services Pte Ltd
01.2014 - 05.2016
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- perform troubleshooting to drive for defect reduction and improvement yield.
I was major responsible maintenance and repair for AMAT(Applied Materials Confidential)NanoSem,VeritySem1,VeritySem2 in metrology of global foundries Fab7. Preventive Maintenance is including quarter PM, semi annual PM, annual PM.(cleaning chamber, replace air switch, verify handsoff and calibration ).Sometimes coordinate the process to do full calibration(image calibration, stray tilt calibration, fine shift calibration, AGC, FOV) to solve mismatch issue and focus issue.
Operate defect inspection tools such as AIT,CRS1200, Quest and LECIA systems
Good communication with customers, in order to better complete the customer's requirements and daily email such as detailed explain to the customer solutions and tools issues
Technical Project Manager
China National Petroleum Corporation
10.2011 - 12.2013
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Communicated project plans and progress to key stakeholders and project contributors.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Firstly, in Institute of China National Petroleum Corporation (CNPC) I help to design building programs therefore I am in constant communication with construction team.
In the actual construction, if the design cannot achieve the desired objectives, I will need to communicate with the Design Institute of CNPC to tweak the original design so that it will achieve the final objectives of the construction. I will generally use the fastest, most effective and efficient solution for the issues. I am required to submit weekly summary reports with the construction team to our head office.
Technical Support Engineer
Shanghai Ouning Test Co. Ltd
05.2010 - 09.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Collaborated with the sales team and visited client sites to assist users in inspecting product quality.
- Trained users on how to use the product and provided regular maintenance and upgrades.
Sales & Marketing Coordinator
Heng Yuan Food Co. Ltd
03.2009 - 04.2010
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
No Degree - Microelectronics
Temasek Polytechnic
Singapore, Null, Singapore06-2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Troubleshooting
- Installation
- Calibration
- Clean Room
- Repairing
- Overhaul
- Driving
- Sourcing
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Assistance Operation Manager
Parts Precision Technology (S) Pte Ltd
06.2016 - Current
Service Engineer
APEK Services Pte Ltd
01.2014 - 05.2016
Technical Project Manager
China National Petroleum Corporation
10.2011 - 12.2013
Technical Support Engineer
Shanghai Ouning Test Co. Ltd
05.2010 - 09.2011
Sales & Marketing Coordinator
Heng Yuan Food Co. Ltd
03.2009 - 04.2010
No Degree - Microelectronics
Temasek Polytechnic
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