Summary
Overview
Work History
Education
Skills
Accomplishments
ADDITIONAL INFORMATION
Timeline
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ZHENG JIAJUN

Summary

To secure an executive/operation position within your organization and contribute my services, providing me with opportunities to learn and grow professionally. As an organized and dependable candidate, effective at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional with strong background in operations management, delivering impactful results through effective team collaboration and strategic planning. Expertise in process improvement, resource optimization, and risk management. Known for adaptability in dynamic environments, ensuring operational excellence and continuous improvement. Respected for leadership, reliability, and results-driven approach.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience

Work History

Associate (Controller)

BNY MELLON – APAC Settlements
05.2022 - Current
  • Ensures timely settlement of Asia market trades which includes equities, fixed income, funds, IPOs
  • Facilitate and resolve settlement issues; handle transaction settlement processing (processing updates to client accounts, handling exceptions, investigation of buy-ins, and resolution of asset and cash reconciliation breaks
  • Manage transactions and send client instructions within stipulated SLA/deadline and by the procedure with high accuracy
  • Serves as the primary point of contact for internal stakeholders and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
  • Maintains correspondence by applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks
  • Collaborate closely with colleagues across locations to improve efficiency, and address any knowledge gaps and critical issues
  • - identifies, investigates, and resolves problems in client accounts or company records
  • Perform verification of other team members' work from Pune, and Chennai and exercise oversight on assigned Apac market (HK
  • Japan and Connect market)
  • Monitor any open issues and ensure they are closed satisfactorily within the set deadlines to prevent backlog and follow through to ensure any control gaps/outstanding items are closed
  • Engage in projects and initiatives, providing insights into projects and updates to stakeholders as and when it is required
  • Train and supervise support/leadership to new team members
  • Clients Management
  • Management of project with an internal team of tech and Subject matter experts
  • Maintain open communication with the service team on related client enquires and daily trade issues

Senior Operations Officer

WIZE Singapore – Business Processing Outsourcing
07.2020 - 03.2022
  • Maintain and develop a book of External Asset Managers (estimated50% of the time):
  • Ensure all client instructions are processed timely and accurately
  • Monitor business operations, and analysis and notify the daily operation flow
  • Ensure all transactions (Buy, Sell, Corporate Actions) allocated before cut-off time are processed within the agreed SLA
  • Ensure timely resolution for any work /system-related issues and transform manual processes to automated processes, resulting in a significant decrease in turnaround time for order processing
  • Monitor any open issues and ensure they are closed satisfactorily within the set deadlines to prevent backlog and follow through to ensure any control gaps/outstanding items are closed
  • Attend to clients' concerns, and complaints raised by customers and undertake steps for effectively resolving them
  • Comply with the system and develop operation processes and step-to-step processing guidance for system-related procedures
  • Troubleshooting and solution provide to EAMs and their clients (estimated30% of the time)
  • Train and provide support on in-house Portfolio Management tool (estimated20% of the time)
  • Clients Management
  • Management of project with HQ and external client on issues and requirements of system and data feed
  • Liaise with clients and HQ on trade issues
  • Close liaison and coordination with various parties from WIZE and on the Customer side
  • Train/Lead team of staff responsible for quality delivery of reporting deliverables and in managing error logs in delivering high standards of customer service

Associate (Checker/Team Lead)

BOC INTERNATIONAL (S) PTE LTD – Business operations
11.2017 - 07.2020
  • Perform cross-border settlements in Asian markets, mainly Hongkong, Shanghai, Shenzhen, and Singapore Stock Exchange with100% checking and verification of all team output
  • Reconciliation of holdings/cash accounts and investigate any discrepancies on T-day
  • Monitoring of clients' limits daily
  • Ensure that all contract notes are timely received and accurately reflected by the client's trade
  • Perform AML controls and ongoing review of daily screening of client profiles via Dow Jones Factiva
  • Assist in yearly Internal Audit, CRS, MAS Survey, and AML-related obligations with the Compliance team for reporting purposes as consistent with the regulations
  • Review clients' accounts and limits every year by internal policy (Dormant/Inactive accounts, Credit Limit)
  • Escalate any unusual client activities or suspicious transactions to compliance and director
  • Ensure all Corporate Actions Events (Voluntary and Involuntary) for equities are processed in an accurate and timely manner
  • Prepare the month-end statement for clients
  • Maintain client static data with completeness check and signature verification
  • Process Development and Improvement including UAT testing
  • Support the implementation of new processes and workflows as the business grows and changes
  • Daily reconciliation of client's deposit accounts with the Finance department to ensure figures are tallied with no exception
  • Clients Management
  • Liaise with internal and external counterparts (Front office, compliance, brokers) on trade issues
  • Sales support (arrange transport or air ticket when required)
  • Aid the Front office with organizing Pre-deal & Non-deal Roadshows
  • Guide junior staff and delegate daily tasks which include managing the workload and the team to meet service level agreement targets

Analyst

GOLDMAN SACHS SINGAPORE – Margin Lending operations
07.2017 - 11.2017
  • Perform reconciliation of clients' portfolios are correctly valued and hedged positions are reflected using house rules (liquidity and volatility checks, Mark-to-Market profit or loss)
  • Checking of clients' excess or deficit margin that is accurately calculated
  • Ensure that any margin calls issued to clients are reported internally and subsequently met
  • Processing of FX calculation for margin calls
  • Performed various control checks under prime brokerage and private wealth management unit (Etc: Missing positions, client contact details, stale price check)
  • Escalate client issues to the Team Leader and Manager when necessary
  • Clients Management
  • Liaising with the front office to manage margin calls and respond to front office correspondence

Transfer Agent Associate2

STATE STREET BANK & TRUST COMPANY SINGAPORE – Transfer Agency
02.2017 - 05.2017
  • Perform Administration of clients' trades and maintenance of the register, processing of cash movements, and reconciliation
  • Issuance of contract notes and settlement confirmations
  • Processing of monetary settlement, money in/out, and FX process including updating daily FX rates, Administration of commission payments
  • Processing of Fund distribution and Units in issue reporting including reconciliation
  • Quality control of transactions processed
  • Assist in project implementation and UAT testing
  • Escalate client issues to the Team Leader and Manager when necessary
  • Clients Management
  • Liaising with a distributor to manage Buy, sell, and switches of Mutual Funds orders
  • Maintain and respond to clients' correspondence

Operations Senior Analyst (Emerging Markets Settlement)

BANK OF AMERICA MERRILL LYNCH– Global Markets Operations and Middle Office Group
06.2014 - 07.2015
  • Perform cross-border settlements in Emerging Asia markets, New Zealand, and Australia across different business streams (Stock Borrow Loans, Proprietary, Agency, and Prime Brokerage) for cash equities (MT5xx)
  • Perform settlements in Emerging Asia markets for ETF creations and Redemptions (MT5xx)
  • Liaising with the FX desk and performing FX funding (Etc: Taiwan Dollars/Korean Won to USD dollars)
  • Manage exception queues and ensure all valid trades are released to Custodians for settlement
  • Perform Inventory Management
  • Perform Trades Pre-matching before the Value Date
  • Follow up on Fails and investigate to resolve outstanding settlement items
  • Liaise with internal/external clients and local custodians
  • Perform reconciliation of stock and cash accounts
  • Maintain Standard Operation Procedures (SOP)
  • Investigate and resolve breaking items
  • To support system testing (UAT) and ad-hoc projects (for example collaboration projects among different teams)
  • Clients Management
  • Liaising with Custodian and Broker to manage pre-matching issues
  • Liaising with the Middle Office to manage breaks in reconciliations

Operations Senior Analyst (Emerging Markets Settlement)

BANK OF AMERICA MERRILL LYNCH– Global Markets Operations and Middle Office Group
07.2015 - 10.2016
  • Perform cross-border settlements in Emerging Asia markets, New Zealand, and Australia across different business streams (Stock Borrow Loans, Proprietary, Agency, and Prime Brokerage) for cash equities (MT5xx)
  • Perform settlements in Emerging Asia markets for ETF creations and Redemptions (MT5xx)
  • Liaising with the FX desk and performing FX funding (Etc: Taiwan Dollars/Korean Won to USD dollars)
  • Manage exception queues and ensure all valid trades are released to Custodians for settlement
  • Perform Inventory Management
  • Perform Trades Pre-matching before the Value Date
  • Follow up on Fails and investigate to resolve outstanding settlement items
  • Liaise with internal/external clients and local custodians
  • Perform reconciliation of stock and cash accounts
  • Maintain Standard Operation Procedures (SOP)
  • Investigate and resolve breaking items
  • To support system testing (UAT) and ad-hoc projects (for example collaboration projects among different teams)
  • Clients Management
  • Liaising with Custodian and Broker to manage pre-matching issues
  • Liaising with the Middle Office to manage breaks in reconciliations

Securities Specialist (Centralized Funds Team) - Maker/Checker

UBS AG SINGAPORE – Group Operations
05.2011 - 05.2014
  • Ensure all Corporate Actions Event for Mutual and Hedge Funds are processed in an accurate and timely manner
  • Managing/Monitoring the booking of Mandatory (etc.: dividends) and voluntary (etc.: Proxy voting) corporate actions events with the Custodian
  • Ensure accurate and timely processing of Mutual and Hedge Funds trades which resulted in lower P&L (MT5xx)
  • Managing the daily settlement activity (Buy, Sell, and Switch trades) for security and funding transactions
  • Matching of trade confirmations received and resolving discrepancies of mismatch confirmations
  • Main Gatekeeper for Private Equity Subscription applications, Capital Calls, and Distributions of Private Equity Products
  • Reduce processing time for Private Equity products by75% for time-consuming tasks with the created macro-enhanced spreadsheets
  • Assisting in the Transfer of Funds (Free of Payment) role on rotation
  • Taking the Lead over UAT testing which involves daily liaison with the Change-the-bank Team to ensure a smooth transition
  • Chasing confirmation notes and assisting in the creation of trades-related instruments
  • Breaks Management
  • Investigation/resolution of events discrepancies/queries promptly and Reconciliation of breaks in holdings to result in a shorter turn-around time of resolution
  • Assist in the resolution of problems associated with transaction activity (Settlement, Corporate Actions) and escalate issues/concerns to the supervisor, effectively identifying and resolving discrepancies of individual department

Trade Support Middle Office (Funds Support Department)

DEUTSCHE BANK – Private Wealth Management
05.2010 - 05.2011
  • Ensure promptly all valid trading activities are completely and accurately recorded in the trading system using the In-house system and Bloomberg search tools
  • Managing the trade execution (AS400) and placement process of Funds trades with the Fund House/counterparties and ensuring at all times the trading system reflects the business position
  • Reconciliations of daily captured trades via system/IT reports against Fundsettle reports to minimize missed trades occurrence
  • Managing the execution process of Capital Calls
  • Uploading of Funds Factsheets, Prospectus, and Annual reports via an in-house system
  • Breaks Management
  • Investigation/resolution of trade discrepancies/queries with external and internal clients promptly
  • Clients Management
  • Preparation and sending chaser as required of confirmations via Fund house/Counterparty and Euroclear
  • Liaising with front office (advisory & discretionary desk) and external clients to resolve trade-related queries

Education

Bachelor of Business - Economics and Finance

Royal Melbourne Institute of Technology

Diploma - electronics, computer and communication

Singapore Polytechnic

Skills

  • Completed the ICDL Module4: ES WSQ - Perform Advanced Spreadsheet Functions - Microsoft Excel2013 Fast Track (2020)
  • Proficient in computer software such as MS Office Word, Excel, and PowerPoint
  • Knowledge of Bloomberg search tools
  • Problem-solving and investigation skills in Breaks Management
  • Time Management
  • Attention to Detail
  • Leadership Qualities
  • Decision-Making
  • Work Planning and Prioritization
  • MS Office
  • Process Improvement
  • Reliable and Responsible
  • Honest and Dependable
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Account reconciliation
  • Team oversight
  • Risk management
  • Project management
  • Internal controls
  • Office workflow improvements
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Attention to detail
  • Reporting oversight
  • Task prioritization
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Staff management

Accomplishments

  • Achieved zero-tolerance hit on settlement by completing BAU with accuracy and efficiency
  • Supervised team of1 to2 staff members
  • Collaborating with a team of4 to5 staff members in the development of “BNY - innovation project” and “UBS – UAT testing”

ADDITIONAL INFORMATION

  • CMFAS Module18 (2011)6. CACS paper1 and paper2 (2015)
  • Knowledge of using pivot tables and Excel formulas to implement//initiate process enhancements and UAT
  • Experiences in UAT and Project management

Timeline

Associate (Controller)

BNY MELLON – APAC Settlements
05.2022 - Current

Senior Operations Officer

WIZE Singapore – Business Processing Outsourcing
07.2020 - 03.2022

Associate (Checker/Team Lead)

BOC INTERNATIONAL (S) PTE LTD – Business operations
11.2017 - 07.2020

Analyst

GOLDMAN SACHS SINGAPORE – Margin Lending operations
07.2017 - 11.2017

Transfer Agent Associate2

STATE STREET BANK & TRUST COMPANY SINGAPORE – Transfer Agency
02.2017 - 05.2017

Operations Senior Analyst (Emerging Markets Settlement)

BANK OF AMERICA MERRILL LYNCH– Global Markets Operations and Middle Office Group
07.2015 - 10.2016

Operations Senior Analyst (Emerging Markets Settlement)

BANK OF AMERICA MERRILL LYNCH– Global Markets Operations and Middle Office Group
06.2014 - 07.2015

Securities Specialist (Centralized Funds Team) - Maker/Checker

UBS AG SINGAPORE – Group Operations
05.2011 - 05.2014

Trade Support Middle Office (Funds Support Department)

DEUTSCHE BANK – Private Wealth Management
05.2010 - 05.2011

Bachelor of Business - Economics and Finance

Royal Melbourne Institute of Technology

Diploma - electronics, computer and communication

Singapore Polytechnic

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