ZHENG HONG GOON
Singapore
Summary
Personable and dedicated with knack for providing excellent customer service and maintaining welcoming store atmosphere. Possesses knowledge of inventory management and point-of-sale systems, along with skills in communication and problem-solving. Aims to enhance customer satisfaction and streamline store operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Assistant Supervisor
Popular Bookshop Company
06.2023 - 02.2025
- Efficiently managed the stationery department, maintaining optimal stock levels and handling office paperwork while promptly responding to emails, ensuring smooth operations and effective communication within the organization
- Assumed responsibilities as duty manager, overseeing daily operations and successfully coordinating promotional set-ups, enhancing store visibility and driving sales growth through strategic merchandising and leadership
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Assistant Supervisor
Redwood Interior Pte Ltd
03.2023 - 06.2023
- Meticulously monitored project progress through strategic packing procedures, ensuring adherence to planned timelines and quality standards while identifying and addressing potential bottlenecks to maintain optimal workflow efficiency
- Effectively managed the packing team's work schedule, including overtime allocation, optimizing resource utilization and productivity to meet project deadlines and maintain high-quality output consistently
- Diligently handled all necessary paperwork and maintained seamless communication with the order department regarding project schedules, facilitating smooth interdepartmental coordination and enhancing overall operational efficiency
Education
Bachelor of Business Administration -
National Dong Hwa University
Hualien, Taiwan06.2022
Unified Examination Certificate -
Tsung Wah (Private) Secondary School
11.2016
Skills
- Excel
- Microsoft Word
- Microsoft PowerPoint
- AutoCAD
- Data Analysis
- Inventory Management
- Project Coordination
- Workflow Optimization
- Team Management
- Customer Service
- Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Leadership
- Sales Growth
Certification
AutoCAD Basic Course, 08/01/24
Timeline
Retail Assistant Supervisor
Popular Bookshop Company
06.2023 - 02.2025
Assistant Supervisor
Redwood Interior Pte Ltd
03.2023 - 06.2023
Unified Examination Certificate -
Tsung Wah (Private) Secondary School
AutoCAD Basic Course, 08/01/24
Bachelor of Business Administration -
National Dong Hwa University
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