ZHAO SHUANG
Singapore Permanent Resident
Singapore,Singapore
Summary
Experienced in banking industry more than 2 years with excellent reputation for resolving problems and improving customer satisfaction. Contributed to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in banking industry.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Dept Relief Restructuring Officer
OCBC Bank
10.2020 - Current
- Demonstrated good negotiation and communication skills
- Be responsible and target oriented and ensure high efficiency during worked out proposal
- Able to work under time pressure and demonstrated good follow up skill.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Officer
United Oversea Bank
08.2018 - 02.2020
- Demonstrated good problem solving skill during operations
- Ensured highest standard of service delivery to the customers Enhanced accuracy and efficiency during account opening
- Able to promoted to be cash officer within one year Handled cash and daily operation in the branch perfectly
- Provided basic technical support for clients on wide range of UOB company products.
- Promoted company brand and unique offerings through customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Job Administration Assistant
Fiazza Enterprise Pte Ltd
10.2016 - 12.2017
- Supervise employees to help ensure efficiency and productivity Perform administrative tasks such as documenting procedures and creating guidelines and promotion scheme Participate in company training seminars to help the company move forward Train new hires on the job once they have completed initial training Assist in hiring new personnel by reviewing application and performing initial meetings with candidates.
- Maintained excellent attendance record, consistently arriving to work on time Managed quality assurance program, including on-site evaluations, internal audits and customer surveys Drove operational improvements which resulted in savings and improved profit margins.
- Skill Money handling abilities Receiving support CRM Service standard compliance.
Oversea Internship
Southwest Jiao Tong University
04.2017 - 08.2017
- Chengdu China Carried out tasks well within limited time
- Demonstrated good interpersonal skills when working as a team
- Practiced and proficient by using common tools and machines
- Learnt new skills from the major project such as Simulink and Mathcad.
Education
Bachelor of Science (Honors) - Management with International Business
Royal Holloway, University of London
04.2020 - Current
Diploma of Clean Energy -
Temasek Polytechnic
01.2015 - 01.2018
O Level -
Clementi Woods Secondary School
01.2011 - 01.2014
Skills
CRM
Service standard compliance
Good listening skills
Administrative support
Money handling abilities
Account management
Service recommendations
Documentation and reporting
Microsoft Office
Written and oral communication
Detail-oriented
Customer service
Timeline
Dept Relief Restructuring Officer
OCBC Bank
10.2020 - Current
Bachelor of Science (Honors) - Management with International Business
Royal Holloway, University of London
04.2020 - Current
Customer Service Officer
United Oversea Bank
08.2018 - 02.2020
Oversea Internship
Southwest Jiao Tong University
04.2017 - 08.2017
Job Administration Assistant
Fiazza Enterprise Pte Ltd
10.2016 - 12.2017
Diploma of Clean Energy -
Temasek Polytechnic
01.2015 - 01.2018
O Level -
Clementi Woods Secondary School
01.2011 - 01.2014