Zhan Hao Neo
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
2
2
years of professional experience
Work History
Retail Cashier
Watsons Personal Care
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Safe Distancing Ambassador
Tcc Hospitality
10.2021 - 04.2023
- Managed public diplomacy initiatives to increase awareness about the country''s policies, culture, and values among foreign audiences.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Retail Cashier
Value Dollar
11.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Hotel Waiter
Tcc Hospitality
05.2022 - 01.2023
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Education
Nitec In Business Service - Business Services
Institute of Technical Education
Ang Mo Kio12.2023
GCE N'T' Level - Normal Technical
Marsiling Secondary School
Marsiling Road12.2021
Primary School Leaving Examination -
Woodlands Primary School
Woodlands Drive 5012.2017
Skills
- Store Cleaning
- Product Upselling
- POS System Operation
- Customer Service
- Cash Control Accuracy
- Time Management
- Sales Goals Attainment
- Malay Fluency
- Team Leadership
- Display Setup
- Upselling
- Customer Needs Assessment
Languages
Chinese (Mandarin)
Timeline
Retail Cashier
Watsons Personal Care
03.2023 - Current
Hotel Waiter
Tcc Hospitality
05.2022 - 01.2023
Retail Cashier
Value Dollar
11.2021 - 01.2022
Safe Distancing Ambassador
Tcc Hospitality
10.2021 - 04.2023
Nitec In Business Service - Business Services
Institute of Technical Education
GCE N'T' Level - Normal Technical
Marsiling Secondary School
Primary School Leaving Examination -
Woodlands Primary School
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