ZHANG YING SHAN
Summary
Hardworking and passionate nurse with strong organizational skills. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
8
8
years of professional experience
Work History
SPECIALIST CLINIC NURSE
Orthopaedic Associates
07.2023 - Current
- Handled front desk register and process patients.
- Traced patient's medical reports and prepared them for clinic procedures.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy services.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted physicians during examinations and procedures
- Administered and dispensed medications accurately per physician orders
- Managed patients recovering from surgical procedures.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Worked closely with the manager to solve problems and handle customer concerns.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
STAFF NURSE I
Khoo Teck Phuat Hospital
01.2023 - 07.2023
- Performed nursing interventions.
- Took on Overall In-charge role in the ward. Passed role call to incoming shift's nurses, assisted in assigning of manpower, and performed routine Controlled drug count.
- Shared experiences with student nurses and oriented new hires, providing guidance and when teaching on hospital policies and nursing best practices.
- Collected blood and other laboratory specimens and prepared for lab testing.
- Performed monthly fall audit as assigned to reduce patient fall.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
STAFF NURSE II
Khoo Teck Phuat Hospital
07.2021 - 12.2022
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical and cognitive status of patients.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
PART-TIME CLINIC ASSISTANCE
New Century Healthcare Pte Ltd
05.2018 - 06.2021
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
PART-TIME CASHIER AND SERVICE CREW
BreadTalk Group, Sushi Tei Pte Ltd.
11.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and credit card machines to cash out customers.
- Ensured accurate charging.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
PART-TIME ADMINISTRATOR
Citrus Media Pte Ltd.
11.2015 - 12.2015
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
Education
DIPLOMA IN NURSING -
NANYANG POLYTECHNIC
04.2021
ORDINARY LEVEL -
CHUNG CHENG HIGH SCHOOL
10.2017
Skills
- SNB Practicing Certificate ( DEC 2023 - DEC 2024)
- CPR and AED Certified
- EPIC system
- SCM system
- Plato clinic system
- Microsoft WORD, PPT, EXCEL
- Venepuncture and Cannulation
Languages
Fluent in English written and spoken
Fluent in Chinese written and spoken
Fluent in Cantonese spoken
Projects
HEALTHCARE COVID-19 Resilience Medal
NANYANG POLYTECHNIC
NYP Open House - 2020
SHSS Open House - 2019
Spring Gala Festival - 2019
Chinese Cultural Group - 2018/19
CHUNG CHENG HIGH SCHOOL
Singapore Youth Festival Arts Presentation, Awarded Certificate of Distinction - 2017
Value-In-Action @ All Saints Home - 2016/17
SG50 Youth Celebrate Opening Ceremony - 2015
Di Zi Gui Programme - 2014
Timeline
SPECIALIST CLINIC NURSE
Orthopaedic Associates
07.2023 - Current
STAFF NURSE I
Khoo Teck Phuat Hospital
01.2023 - 07.2023
STAFF NURSE II
Khoo Teck Phuat Hospital
07.2021 - 12.2022
PART-TIME CLINIC ASSISTANCE
New Century Healthcare Pte Ltd
05.2018 - 06.2021
PART-TIME CASHIER AND SERVICE CREW
BreadTalk Group, Sushi Tei Pte Ltd.
11.2017 - 04.2018
PART-TIME ADMINISTRATOR
Citrus Media Pte Ltd.
11.2015 - 12.2015
DIPLOMA IN NURSING -
NANYANG POLYTECHNIC
ORDINARY LEVEL -
CHUNG CHENG HIGH SCHOOL
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