ZHANG CHI
Permanent Resident
Summary
Passionate in logistics area with 4+ working experiences managing various cases and projects in logistics area. Represented the company in many international logistics conferences, completed one-to-one negotiations with 100 partners; completed the handling of special cargoes many times. Ability to learn quickly and get started quickly, strong communication and coordination ability, adaptability, strong execution, willing to challenge fresh things, with self-iterative spirit.
Overview
11
11
years of professional experience
Work History
Social Worker
Wuhan East Lake QiaoLiang Community Center
08.2020 - Current
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Participated in work of COVID-19 epidemic in 2020-2022 to receive residents' demands, collect problems, make statistics and distribute materials, and feed back residents' demands.
- Updated client documentation for accurate, compliant and current records
Customer Service Executive
Astro Express Logistics Pte Ltd
05.2018 - 02.2020
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately with client complain rate of 0%.
- Collaborated with sales teams to communicate and create innovative sales plans based on customer needs, handled 10 special cases under abnormal cargo shipping status.
- Followed up of shipments and inquires given by sales and overseas client.
- Jointly to meet individual Sales and related Department Objectives on growth and profitability, air freight transaction volume reached 35 per month.
- Coordinated directly with Shipping lines / Airlines, any other task as assigned by Manager.
- Corresponded with delinquent customers to collect payments and make billing arrangements
Overseas Sales Representative
Shanghai High Quality Logistics Co., Ltd
11.2015 - 01.2017
- Communicated with target customer for providing quotation and services are expecting for, Sent email and excel quotation to overseas freight forwarding agent for business connection.
- Liaised with team members to promote public relations strategies.
- Project quotation for overseas freight forwarding agent.
- Attended 6th Global Freight Forwarders Conference in Guangzhou as Company Sales Representative.
Operations Coordinator
OceanMaster Pte Ltd (Internship)
06.2014 - 10.2014
- Handled day to day processing of orders, raised jobs in system and printing of Delivery Orders.
- Arranged haulage for FCL/LCL shipments, keep track and monitor container status.
- Handled phone calls / email correspondence from clients and coordinate with Traffic Controller to ensure smooth cargo delivery.
Customer Service Coordinator
CWT Logistics Pte Ltd (Internship)
03.2012 - 08.2012
- Achieved daily customer Import and export shipment orders by data entry and file combination.
- Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes.
- Researched and updated all required materials needed for department and working partners.
- Performed coordination and proof daily handling orders, sending orders, handled daily bills via Warehouse Management System and SAP system.
Education
Bachelor of Science - Logistics Management
University College Dublin
2014
Diploma - Logistics and Supply Chain Management
Ngee Ann Polytechnic
2012
Skills
- Customer and staff support
- Strong Interpersonal communications
- Team collaboration
- Photoshop
- Excel
Timeline
Social Worker
Wuhan East Lake QiaoLiang Community Center
08.2020 - Current
Customer Service Executive
Astro Express Logistics Pte Ltd
05.2018 - 02.2020
Overseas Sales Representative
Shanghai High Quality Logistics Co., Ltd
11.2015 - 01.2017
Operations Coordinator
OceanMaster Pte Ltd (Internship)
06.2014 - 10.2014
Customer Service Coordinator
CWT Logistics Pte Ltd (Internship)
03.2012 - 08.2012
Bachelor of Science - Logistics Management
University College Dublin
Diploma - Logistics and Supply Chain Management
Ngee Ann Polytechnic
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