Basketball
Zenn Teo
Summary
Dynamic IT Support Team Leader at M2K Group, recognized for enhancing team productivity and customer satisfaction through effective coaching and streamlined workflows. Skilled in mentoring and technical support, I successfully developed team capabilities, resulting in improved performance and efficiency. I am committed to fostering collaboration and problem-solving within diverse teams.
Knowledgeable IT .
Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
1
1
year of professional experience
Work History
Team Leader, IT Support/
M2K Group
12.2024 - 08.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assist Desktop Engineers and ICT Managers in Schools with the newly issued laptops and handing them over to the teachers in a timely manner.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Created and managed project plans and timelines.
Education
High School Diploma -
Singapore Polytechnic
04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Technical support
Staff education and training
Multitasking Abilities
Additional Information
ORD from Commando Institute
Interests
Swimming
Badminton
Running
Basketball
I like to keep a healthy lifestyle and reconnect with my friends as fostering connections and relationships are important to me. I would play basketball at least once a week to keep my body active and also destress at the same time
Timeline
Team Leader, IT Support/
M2K Group
12.2024 - 08.2025
High School Diploma -
Singapore Polytechnic
04.2001 -
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