Zeng Yueyi Ezra
Singapore
Summary
Proven leader in project management and governance, adept at driving digital transformations and fostering team collaboration. I have guided cross-functional teams, and successfully delivered software development projects by implementing innovative solutions, and streamlining processes.
My ability to stay adaptable while keeping a disciplined approach in managing projects has been a significant advantage in navigating ever-updating organizational processes, project constraints, and dependencies, while balancing expected deliverables, stakeholder satisfaction, and project experience.
Overview
8
8
years of professional experience
Work History
Assistant Program Manager
RAKUTEN ASIA PTE LTD
Singapore
07.2021 - Current
- Developed and managed multiple projects with competing deadlines, timelines, and budgets, while ensuring compliance with applicable organizational policies and processes/procedures throughout the life cycle of each project.
- Identified risks associated with each project, and developed strategies for mitigating those risks; identified needs, and coordinated resource allocation to deliver quality standards on time and within budget.
- Lead cross-functional teams and contract vendors responsible for developing innovative solutions for complex problems, as well as managing teams by assigning tasks and communicating expected deliverables throughout various stages of respective projects.
- Managed a regular cadence of project stand-ups for each project to ensure the timely delivery of deliverables and to surface any issues, in accordance with established quality standards. Maintained reports summarizing the progress updates on projects for review by the executive leadership team.
- Built and established strong partnerships with teams, vendors, and contractors while creating and leading the adoption of processes to ensure the successful completion of projects as part of the PMO/PM team.
HR Systems Analyst
RAKUTEN ASIA PTE LTD
Singapore
10.2019 - 06.2021
- Lead cross-functional teams to achieve high-value project delivery, recognized for setting a structured department project framework, and introducing quality testing standards.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Directed the operational team as a supervisory stand-in to lead the team during troubleshooting and work deliverables, and enhanced the customer operational experience through effective issue/query management.
- Performed data analysis to identify opportunities for streamlining processes through process improvement, and outlining support workflow.
- Developed training materials and managed development program operations for staff members on operational procedures.
Quality Management - Automobile Aftermarket
ROBERT BOSCH PTE LTD
Singapore
01.2017 - 06.2017
- Verified digital and physical documentation for ISIR technical data from suppliers.
- Facilitated communication of engineering changes with Product Management teams for regional improvements.
- Conducted warehouse inspections, focusing on damaged deliveries, and evaluated customer feedback for quality improvement and incident investigations.
- Prepared monthly departmental metric presentations and supported ad-hoc organizational support.
Education
Bachelor's Degree - Mechanical Engineering
Nanyang Technological University
SingaporeSkills
- Project/Sprint Management
- System/Web Development Processes
- Development Processes
- Verbal/Written Communication
- Project Documentation
- Project Governance
- Change management
- Digital Transformations
- Cross-functional coordination
- Team building and collaboration
- Zendesk and JIRA
- Microsoft Teams and Office tools
- Snagit Certified
Languages
- English, Written/Speaking (Proficient)
- Mandarin, Written/Speaking (Proficient)
Accomplishments
- Rakuten Award - Solidarity as a Team Award (2021)
References
References available upon request.
Timeline
Assistant Program Manager
RAKUTEN ASIA PTE LTD
07.2021 - Current
HR Systems Analyst
RAKUTEN ASIA PTE LTD
10.2019 - 06.2021
Quality Management - Automobile Aftermarket
ROBERT BOSCH PTE LTD
01.2017 - 06.2017
Bachelor's Degree - Mechanical Engineering
Nanyang Technological University
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