Overview
Work History
Education
Skills
Immediate Effect
Personal Information
Languages
Timeline
Generic

Zen Sim Zi Ting

Overview

14
14
years of professional experience

Work History

Customer Service (Corporate Team Leader)

Eastern Harvest Food (S) Pte Ltd
07.2022 - Current
  • Leading corporate team and supervising the team to ensure order are fulfill and monitor their work progress
  • Providing indoor sales support
  • Liaising with customer to ensure customer's order and issue are address and ensure customer requirement are fulfill accordingly
  • Monitoring and promptly responding to email correspondence and customer inquiries
  • Responsible for processing customers' orders and ensuring timely delivery
  • Managing and supervising the invoice portal submission
  • Collaborating with different departments to meet customer order requirements
  • Generating sales orders, delivery orders, invoices, and credit notes
  • Ensuring accuracy in receipts, amounts, and records verification
  • Handling all incoming inquiries through various channels (phone, fax, email, walk-ins)
  • Executing daily sales order processing
  • Undertaking any additional tasks assigned by Management as needed

Service Advisor/Consultant

Lim Tan Motor Pte Ltd
01.2021 - 06.2022
  • Company Overview: (Sub contract to Work @ Borneo Motor - Toyota)
  • Proficient in delivering top-notch customer service
  • Responsible for managing all documentation related to costing, repair quotations, and vehicle history files
  • Skilled in establishing and nurturing collaborative working relationships across different departments
  • Assisted customers with efficient vehicle check-ins and check-outs at the workshop
  • Attended to phone calls, emails, and walk-in inquiries promptly to resolve customer issues effectively
  • Coordinated with various departments to ensure timely delivery, excellent customer service, and quality repairs met customers' expectations, among other requirements
  • (Sub contract to Work @ Borneo Motor - Toyota)

Senior Sales Executive

Munich Alpina Pte Ltd
12.2018 - 12.2020
  • Conducting test drives with customers and showcasing vehicle features
  • Establishing strong relationships with potential customers to enhance future sales opportunities
  • Guiding customers through the necessary paperwork for smooth transaction processing
  • Engaging with customers both in person and over the phone
  • Negotiating with clients to secure mutually beneficial agreements
  • Managing sales documentation for each transaction
  • Sustaining connections with clients to offer post-sales support, gather feedback, and address any customer concerns promptly
  • Reason for leaving: Business Affected by Covid-19

Retail Sales Assistance

SG Mobile
01.2016 - 06.2018
  • Overseeing all store operations, responsible for opening and closing procedures and ensuring accurate cash management
  • Delivering exceptional customer service and driving increased sales revenue and profitability
  • Demonstrate product knowledge and provide informed recommendations
  • Maintain store cleanliness and organization
  • Address customer inquiries, issues, and returns effectively
  • Accurately handle cash register operations
  • Collaborate with team members to achieve sales and service targets
  • Reason for leaving: Looking for better work opportunity

Bubble Tea Barista (Part time)

Share tea
03.2011 - 12.2015
  • Demonstrated exceptional customer service by attending to all customers politely and promptly, ensuring a high level of satisfaction
  • Held responsibility for opening and closing the outlet, overseeing operational procedures
  • Prepared tea leaves and pearl boba following standard operating procedures (SOP)
  • Managed inventory by refilling syrup packaging and toppings when necessary
  • Efficiently handled food orders, ensuring accurate delivery to both customers and drivers
  • Implemented proper procedures for repackaging food supplies into smaller packaging
  • Maintained cleanliness by regularly sanitizing workstations and washing kitchen equipment in compliance with hygiene standards
  • Reason for leaving: Found a full time job

Education

GCE O'Levels -

Swiss Cottage Secondary School
01.2014

PSLE -

Zhang De Primary School ; St Anthony's Primary School
01.2009

Skills

  • Class 3 Driving Certification
  • Adapts to New Concepts Swiftly
  • Customer Service
  • Communication
  • Responsive to Change
  • Negotiation
  • Independent
  • Multitasking
  • Able to work in a fast-paced environment
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Work Planning and Prioritization
  • Relationship building

Immediate Effect

2 month notice

Personal Information

  • Age: 28
  • Ethnicity: CHINESE
  • Date of Birth: 09/19/97
  • Gender: FEMALE
  • Nationality: SINGAPOREAN

Languages

English
Chinese (Mandarin)

Timeline

Customer Service (Corporate Team Leader)

Eastern Harvest Food (S) Pte Ltd
07.2022 - Current

Service Advisor/Consultant

Lim Tan Motor Pte Ltd
01.2021 - 06.2022

Senior Sales Executive

Munich Alpina Pte Ltd
12.2018 - 12.2020

Retail Sales Assistance

SG Mobile
01.2016 - 06.2018

Bubble Tea Barista (Part time)

Share tea
03.2011 - 12.2015

PSLE -

Zhang De Primary School ; St Anthony's Primary School

GCE O'Levels -

Swiss Cottage Secondary School

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Zen Sim Zi Ting