Zeenat Aman
Motivated And Detail-oriented Business Law And Criminology Student At Murdoch University, With Hands-on Experience From Several Temporary Part-time Retail Roles And An Internship As An Assistant Operator At SEA Aquarium Singapore. Proven Ability To Provide Excellent Customer Service, With Strong Interpersonal And Communication Skills Honed Through Direct Customer Interaction. Proficient In Microsoft Word, Adaptable, And Eager To Leverage My Knowledge And Experiences In A Human Resources Role To Support Organizational Goals. A Quick Learner With A Solid Foundation In Business Principles And An Understanding Of Legal Frameworks.
Summary
Recent graduate with foundational knowledge in business law and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
Work History
Assistance Operator (Internship)
Resorts World Sentosa SEA Aquarium/Maritime Museum
06.2019 - 11.2019
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
Sales Associate
MUJI
03.2019 - 03.2019
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Operator
Zoomoov
12.2018 - 12.2018
- Initiated upselling strategies during client interactions, effectively boosting overall transaction values without compromising customer satisfaction levels.
- Assisted customers in selecting rides and answered inquiries, ensuring a positive and engaging experience
- Managed sales transaction, processed payments and balanced cash registers at the end of the shift with accuracy
- Monitored and restocked inventory of rides tokens and promotional materials, maintaining optimal level for operations.
Sales Assistant
GLICO
02.2018 - 02.2018
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Managed product displays and restocking to ensure shelves were well-stocked and visually appealing
- Collaborated with store staffs to coordinate promotional activities and ensure smooth operations.
Sales Assistant
Triumph
12.2017 - 12.2017
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Bachelor of Business - Business Law & Criminology
Murdoch University
Singapore 04.2001 -
Diploma - Legal Studies
Kaplan Higher Education
Singapore 04.2001 -
Foundation Diploma
Kaplan Higher Education
Sinagpore 04.2001 -
Nitec in Business in Tourism & Hospitality
ITE College West
Singapore 04.2001 -
West Spring Secondary School
Singapore 04.2001 -
Skills
- Teamwork and Collaboration
- Effective Communication
- Customer Service
- Continuous Improvement
- Proficient in Microsoft
- Positive Attitude
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Indonesian
Upper intermediate (B2)
Interests
Youtube Gaming Content Creator
Travelling
Reading
Art
Music
Sports
Timeline
Assistance Operator (Internship)
Resorts World Sentosa SEA Aquarium/Maritime Museum
06.2019 - 11.2019
Sales Associate
MUJI
03.2019 - 03.2019
Sales Operator
Zoomoov
12.2018 - 12.2018
Sales Assistant
GLICO
02.2018 - 02.2018
Sales Assistant
Triumph
12.2017 - 12.2017
Bachelor of Business - Business Law & Criminology
Murdoch University
04.2001 -
Diploma - Legal Studies
Kaplan Higher Education
04.2001 -
Foundation Diploma
Kaplan Higher Education
04.2001 -
Nitec in Business in Tourism & Hospitality
ITE College West
04.2001 -
West Spring Secondary School
04.2001 -
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