Sze Rong Zeelia Tan

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Utilized sponsorships from related brands effectively while maintaining transparency regarding sponsored content guidelines with the audience.
• Grew follower base through active promotion on social media platforms and collaborations with other streamers.

• Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
• Streamlined the sales pipeline with a focus on improving lead generation, prospecting, and closing techniques.
• Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.
• Facilitated interdepartmental communication for seamless collaboration on joint projects, benefiting both internal operations and external client interactions.
• Established strong partnerships with external vendors for improved service delivery and increased profitability.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Providing alternative sales solution and personal financial services. Followings are some of the key responsibilities:

• Defining Acquisition Strategies in acquiring new businesses for Credit Cards and loans.
• Develop Marketing Strategies in increasing Contribution for Cards and relevant products acquisition by 2-fold, and defining new strategies to capture the under-served segments.

Project Management for Online System Enhancements to improve customer experience and reduce turnaround time.