Zara Pay
Student At Singapore Institute Of Management
Summary
Proven track record in enhancing customer experiences at OCBC Bank, adept in sales expertise and communication skills. Excelled in roles requiring precision in cash handling and problem-solving, significantly improving service efficiency. Demonstrated ability in food and beverage pairings, and adept at financial transactions, showcasing a blend of hard and soft skills critical for dynamic business environments.
Overview
3
3
years of professional experience
Work History
Consumer Associate Program
OCBC Bank
2023.09 - 2024.03
- Greeting customers who enter the bank and ask them what I can do for them, either by helping them on the spot or issuing a queue ticket
- Assisting customers who are unsure of using the ATMs
- Helping to exchange new notes for CNY
- Also help to do batching, reviewing documents so they can be collected
Cashier/Waitress
The Tree Cafe
2022.03 - 2023.06
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
HR Intern
JCO - Home of Elites
2020.11 - 2021.04
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
Bachelor of Science - Data Science & Business Analytics
Singapore Institute of Management
461 Clementi Rd, Singapore 599491 2001.04 -
Diploma in Accountancy & Finance
Temasek Polytechnic
Tampines 2001.04 -
Skills
• Sales Expertise
• Communication skills
• Stocking and Replenishing
• Food and Beverage Pairings
• Check Payment Processing
Additional Information
REFERENCES:
Eunice Yuen, Director, Prudential
Tel: (65) 9688 8922
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Consumer Associate Program
OCBC Bank
2023.09 - 2024.03
Cashier/Waitress
The Tree Cafe
2022.03 - 2023.06
HR Intern
JCO - Home of Elites
2020.11 - 2021.04
Bachelor of Science - Data Science & Business Analytics
Singapore Institute of Management
2001.04 -
Diploma in Accountancy & Finance
Temasek Polytechnic
2001.04 -
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