Zaphen Leong Jun Hao
Summary
As a Senior Business Development, I specialize in driving growth, building strong partnerships, and exploring new market opportunities. I have quickly gained valuable skills in navigating sales cycles, managing client relationships, and contributing to business development strategies. I'm passionate about creating solutions that help organizations achieve sustainable success.
Overview
10
10
years of professional experience
Work History
Senior Business Development
DTC World Corporation Pte Ltd
06.2024 - Current
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Secured high-level contracts with major clients through persuasive presentations and diligent follow-up efforts
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities
- Managed a diverse portfolio of clients across various industries, ensuring consistent delivery of exceptional service and tailored solutions
- Identified untapped markets by conducting thorough research on emerging trends and incorporating findings into targeted sales campaigns
- Increased client base by identifying potential opportunities and establishing new relationships with key decision makers
- Prepared sales presentations for clients showing success and credibility of
- Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration
Senior Project Specialist
The Planner Affairs
05.2023 - 06.2024
- Collaborated with various departments to ensure seamless integration of project elements and alignment with organizational objectives
- Identified potential roadblocks early in the planning phase through diligent research, allowing time to develop contingency plans effectively
- Negotiated contracts with vendors and suppliers for cost-effective procurement of materials and services essential to project success
- Optimized budget allocation by diligently tracking expenses and reallocating funds as needed based on priorities and progress updates
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required
- Monitored project progress, identified risks and took corrective action as needed
- Reported regularly to managers on project budget, progress, and technical problems
Client Service Consultant
Vin's Motor Pte Ltd
01.2020 - 05.2023
- Appointed to handle the sales of automotive services and its administrative processes as a sole contributor
- Responsible for selling automotive maintenance services
- Dealt with mainly middle-class customers
- Focused on the farming side of sales, generating leads and converting from referrals
- Performed sales via online platforms Instagram and Carousell
- Handled automotive-related administrative processes including preparing car tender forms, liaising with insurance companies and customers for tender awards and payouts, arranging full settlement of vehicles with respective banks, and vehicle transfer processes
- Achieved an average sales KPI of S$11K per month for automotive services
- Successfully obtained 10 referrals per year
- Singlehandedly set up the ERP system for the company ensuring 0 errors
- Referred customers to correct representatives after answering questions
Event/Project Coordinator
Spireworks
01.2015 - 01.2018
- Appointed to handle the end-to-end management of the events
- Responsible for networking activities to source for potential clients for the events
- Handled entire events across functions including logistics, manpower, and operations
- Sourced and liaised with supplier vendors for events
- Recruited and managed part-timers for the event
- Planned, executed, and managed the operations for the event
- Performed cost-cutting strategies for the events
- Oversaw event contracts including negotiating the terms of the contract
- Managed client relations and expectations
- Worked with internal departments and personnel, coordinating associated deliverables and functions
- Ensured that projects meet deadlines by adhering to schedules and identifying
- Successfully acquired more than 20 clients with notable clients including Flashbang, Singtel, Nets, and Tuaspower
- Handled an average of 12 events per year
- Involved in major events including Flashbang Roadshow (2017) for Ready to Travel, Tuas Power Roadshow (2017) for Tuas Power, and Singtel Roadshow (2015) for Singtel
Education
WPLN -
British Council Singapore
03.2024
Diploma in Business Management -
Kaplan Institute
8 Wilkie Rd, #02-01 Wilkie Edge, Singapore 22809512.2020
Nitec - In Business Services
ITE College East
10 Simei Ave, Singapore 48604712.2016
Skills
- Creative solutions
- Strategic planning
- Team Collaboration
- Documentation And Reporting
- Customer Relationship Management
- Prospect targeting
- Proposal development
- Analytics
- Project management
- Customer satisfaction
- Negotiations
- Excellent listening skills
Hobbies and Interests
I'm committed to giving back through volunteering with [Eunos Crescent Residents Committee]. It's a rewarding way to make a positive impact, and it helps me grow personally by fostering collaboration and empathy., I enjoy staying active by playing badminton, basketball & swimming, which helps me stay focused and disciplined. It's also a great way to build teamwork and resilience., Travel is one of my passions, it broadens my horizons and exposes me to different cultures, enhancing my adaptability and global perspective., I love listening to music and attending concerts. It's a creative outlet for me and a perfect way to unwind.
Timeline
Senior Business Development
DTC World Corporation Pte Ltd
06.2024 - Current
Senior Project Specialist
The Planner Affairs
05.2023 - 06.2024
Client Service Consultant
Vin's Motor Pte Ltd
01.2020 - 05.2023
Event/Project Coordinator
Spireworks
01.2015 - 01.2018
WPLN -
British Council Singapore
Diploma in Business Management -
Kaplan Institute
Nitec - In Business Services
ITE College East
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