Zaphen Leong
Summary
Professional Senior Project Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
In my role as a Senior project specialist, I've demonstrated a remarkable track record of success spanning over a year. As a driven manager, I adopt a strategic and analytical mindset to overcome challenges, attract customers, and meet profit objectives. My skill set extends to recognizing and leveraging emerging market trends and revenue prospects.
Overview
9
9
years of professional experience
Work History
Senior Project Specialist
The Planner Affairs
05.2023 - Current
- Collaborated with various departments to ensure seamless integration of project elements and alignment with organizational objectives.
- Identified potential roadblocks early in the planning phase through diligent research, allowing time to develop contingency plans effectively.
- Negotiated contracts with vendors and suppliers for cost-effective procurement of materials and services essential to project success.
- Optimized budget allocation by diligently tracking expenses and reallocating funds as needed based on priorities and progress updates.
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Among the project team, my sales figure stood out as the highest.
Client Service Consultant
Vin's Motor Pte Ltd
01.2020 - 05.2023
- Appointed to handle the sales of automotive services and its administrative processes as a sole contributor
- Responsible for selling automotive maintenance services
- Dealt with mainly middle-class customers
- Focused on the farming side of sales, generating leads and converting from referrals
- Performed sales via online platforms Instagram and Carousell
- Handled automotive-related administrative processes including preparing car tender forms, liaising with insurance companies and customers for tender awards and payouts, arranging full settlement of vehicles with respective banks, and vehicle transfer processes
- Achieved an average sales KPI of S$11K per month for automotive services
- Successfully obtained 10 referrals per year
- Singlehandedly set up the ERP system for the company ensuring 0 errors.
- Referred customers to correct representatives after answering questions.
Event/Project Coordinator
Spireworks
01.2015 - 01.2018
- Appointed to handle the end-to-end management of the events
- Responsible for networking activities to source for potential clients for the events
- Handled entire events across functions including logistics, manpower, and operations
- Sourced and liaised with supplier vendors for events
- Recruited and managed part-timers for the event
- Planned, executed, and managed the operations for the event
- Performed cost-cutting strategies for the events
- Oversaw event contracts including negotiating the terms of the contract
- Managed client relations and expectations
- Worked with internal departments and personnel, coordinating associated deliverables and functions
- Ensured that projects meet deadlines by adhering to schedules and identifying potential delays
- Successfully acquired more than 20 clients with notable clients including Flashbang, Singtel, Nets, and Tuaspower
- Handled an average of 12 events per year
- Involved in major events including Flashbang Roadshow (2017) for Ready to Travel, Tuas Power Roadshow (2017) for Tuas Power, and Singtel Roadshow (2015) for Singtel.
Education
WPLN -
British Council Singapore
03.2024
Diploma in Commerce -
Kaplan Institute
12.2020
Nitec In Business and Services -
ITE College East
12.2016
Skills
- Scope Management
- Creative solutions
- Documentation And Reporting
- Mentoring and Coaching
- Team Collaboration
- Customer Relationship Management
Core Competencies
Farming, Networking, Referrals, Social Media Sales, Client Relation Management, Event Management, Logistics Management, Manpower Management, Operations Management, Adaptive, Communication, Leadership, Problem Solving, Strategic Thinking, Teamwork
Hobbies and Interests
- Community Involvement
- Travel
- Individual sports
- Volunteering
- Outdoor recreation
Timeline
Senior Project Specialist
The Planner Affairs
05.2023 - Current
Client Service Consultant
Vin's Motor Pte Ltd
01.2020 - 05.2023
Event/Project Coordinator
Spireworks
01.2015 - 01.2018
WPLN -
British Council Singapore
Diploma in Commerce -
Kaplan Institute
Nitec In Business and Services -
ITE College East
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