Zalen Tng
Summary
Motivated Sales Associate with 7 years of experience boosting sales and customer loyalty through individualised service. Resourceful expert at learning customer needs, directing desirable merchandise and upselling to meet sales quota. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
11
11
years of professional experience
Work History
Sales Trader
GoldSilver Central Pte Ltd
09.2022 - Current
- Increased sales revenue by building strong relationships with clients and addressing their unique needs.
- Implemented strategic sales techniques for higher close rates and improved customer satisfaction.
- Collaborated with internal teams to develop customized solutions for clients, resulting in increased business growth.
- Enhanced client retention by providing exceptional service and timely follow-up on inquiries or concerns.
- Monitored and update market trends to inform clients and capitalize on potential opportunities.
Founder
THE FRUITS GUY (SOLE-PROPRIETORSHIP)
01.2021 - 08.2022
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and monitored promotional approaches to increase sales and profit levels.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained constructive customer and vendor relationships.
Financial Consultant
AIA FA
06.2019 - 12.2021
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Reviewed and assessed clients current financial portfolio and provide recommendations based on their current economic conditions.
Operations Manager, Customer Experience
RedDot Orchard
04.2018 - 06.2019
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Financial Services Consultant
AIA SINGAPORE
09.2015 - 05.2018
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Discussed financial options with clients and provided informed suggestions.
Management Support Officer
TEMASEK POLYTECHNIC
07.2013 - 07.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Maintained inclusive learning environment and ensure readiness for running of daily curriculum.
Education
Diploma in Electronics, Computer & Communications - Engineering
Nanyang Polytechnic
SINGAPORE05.2011
Skills
- Client Needs Assessment
- Client Interactions
- Consultative Techniques
- Customer Care
- Flexible and Adaptable
- Customer Service
- Team Player
- Self-Motivated
- Decision Making
- Time management
- Relationship building
Accomplishments
- Graduated in top 10% of the cohort
AIA Superstar Club(GOLD) (2018)
SAF Specialist Cadet Course - Silver Bayonet (03/2012)
Singapore Canoe Marathon - 7th (2009)
Timeline
Sales Trader
GoldSilver Central Pte Ltd
09.2022 - Current
Founder
THE FRUITS GUY (SOLE-PROPRIETORSHIP)
01.2021 - 08.2022
Financial Consultant
AIA FA
06.2019 - 12.2021
Operations Manager, Customer Experience
RedDot Orchard
04.2018 - 06.2019
Financial Services Consultant
AIA SINGAPORE
09.2015 - 05.2018
Management Support Officer
TEMASEK POLYTECHNIC
07.2013 - 07.2015
Diploma in Electronics, Computer & Communications - Engineering
Nanyang Polytechnic
Similar Profiles
Wen Jye LimWen Jye Lim
Finance Manager at Habyt Central Pte LtdFinance Manager at Habyt Central Pte Ltd
Lynn ChanLynn Chan
Senior Account Manager at BCI Central Singapore Pte LtdSenior Account Manager at BCI Central Singapore Pte Ltd
Xin Li TanXin Li Tan
Route Setter at Climb Central Singapore Pte LtdRoute Setter at Climb Central Singapore Pte Ltd