Zakia Sultana
Summary
Dynamic professional with a proven track record in event coordination and sales expertise, notably at Richmond Luxury. Excelled in product demonstration and customer service, significantly boosting sales and enhancing customer engagement. Skilled in effective communication and problem-solving, adept at meeting targets through influential and persuasive interactions.
Overview
2
2
years of professional experience
Work History
Cartier Perfumes Promoter
Richmond Luxury
12.2023 - 07.2024
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
GUESS KIDS (Retail Assistant)
GUESS
01.2023 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sephora (beauty Advisor)
Sephora
01.2022 - 08.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
Kate Spade ( Sales Associate)
Kate Spade
07.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
Business Management -
MDIS
Singapore08.2021
O Level -
Woodlands Secondary School
Singapore2020
Bachelor Of Business And Management - Business Administration And Management
MDIS- University Of Sunderland
SingaporeAdvanced Diploma In Business Management - Business Management
MDIS
Singapore03.2023
Diploma In Business Management -
MDIS
Singapore10.2022
Skills
- Presentation Skills
- Event Coordination
- Product Demonstration
- Target Achievement
- Effective Communication
- Sales expertise
- Product and service knowledge
- Problem-Solving
- Influential and Persuasive
- Customer Service
- Product Recommendations
- Product Research
- Attention to Detail
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Cartier Perfumes Promoter
Richmond Luxury
12.2023 - 07.2024
GUESS KIDS (Retail Assistant)
GUESS
01.2023 - 10.2023
Kate Spade ( Sales Associate)
Kate Spade
07.2022 - 07.2022
Sephora (beauty Advisor)
Sephora
01.2022 - 08.2022
Business Management -
MDIS
O Level -
Woodlands Secondary School
Bachelor Of Business And Management - Business Administration And Management
MDIS- University Of Sunderland
Advanced Diploma In Business Management - Business Management
MDIS
Diploma In Business Management -
MDIS