Swimming, home decor, sewing, baking, cooking, hiking,
Zaiton Othman
Operation Executive
Summary
Dynamic operations manager with a proven track record at Grand Hyatt Singapore, enhancing customer satisfaction through effective team leadership and streamlined processes. Skilled in employee performance evaluations and staff training, I foster a collaborative environment that drives productivity and achieves consistent sales growth. Committed to excellence in customer service and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Asst Manager
Grand Hyatt Singapore
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Operation Executive
CBM Pte Ltd
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Operation Executive
PPC Pte Ltd
01.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response time.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Supervisor
PICO
01.2020 - 2023
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Collaborated with management to develop security policies and procedures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Supervised team of Number security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Education
High School Diploma - Academic
Queensway Secondary School
Singapore 12.1974
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Task delegation
Employee scheduling
Problem-solving
Team motivation
Decision-making
Time management
Recruiting and interviewing
Customer service
Customer relations
Adaptability and flexibility
Team building
Staff training and development
Staff supervision
Staff management
Staff development
Performance reviewing
Orientation and training
Recruitment and hiring
Performance evaluation
Interests
Timeline
Operation Executive
PPC Pte Ltd
01.2023 - Current
Security Supervisor
PICO
01.2020 - 2023
Asst Manager
Grand Hyatt Singapore
Operation Executive
CBM Pte Ltd
High School Diploma - Academic
Queensway Secondary School