Zainul Abuddin
Dubai,United Arab Emirates
Summary
Highly skilled and motivated Network Engineer with [11] years of experience in IT infrastructure strategy, implementation, and support. Possess strong expertise in managing complex network projects, ensuring compliance, security, and seamless operations of LAN/WAN/Servers. Seeking an opportunity to leverage my technical acumen and leadership skills to contribute to the success of a dynamic organization
Overview
12
12
years of professional experience
1
1
Certification
Work history
Network Engineer
Nestlé Middle East and North, Alpha Data Recruitment
Dubai
11.2021 - Current
- Procurement
- Palo alto firewall - Trained, Responsible for Middle East and North Africa (MENA) IT Infrastructure strategy and various Projects according to client's requirements
- Such as WAN Network Migration, Local Servers Migration, Building Local Data Centers consist of LAN/WAN/Servers in adherence to client's compliance
- Implementation and support on Network and Server Infrastructure Projects Like Planning for Local Factory Automation System (FAS) requirements
- Responsible for IT Infrastructure Security & Compliance for Middle East and North Africa market in reviewing Security and Compliance with Internal and External Audit
- Configuration and troubleshooting of WLC's (Wireless Lan Controller) Cisco model's 3504,2504,5508 and 9800
- Network disaster recovery (DR) plan ensures that all resources and services that rely on the network are back up and running in the event of an interruption within certain a certain specified time frame
- First Line responsible to the network and system issues and Fault detection and immediate response
- Provide Leadership and vision to the team to align and achieve top-down business objectives
- Create and assist client for financial forecasts for MENA Region wide IT Infrastructure for Network and Servers, outline expenditures and modify budget when necessary (CAPEX/OPEX Planning including Network and Server System End to End Life cycle maintenance)
- Bring ideas and initiatives to company to improve the users experience, thus Receiver Centric
- Maintain existing IT network and server system and infrastructure; upgrades, monitoring, patching and dealing with vendors
- Responsible for new network device configuration (router and switches), Baseline configuration in strong adherence with Information Security
- Proactive monitoring of the Client network and troubleshooting to maintain 100% service up time in agreed SLA in the 24x7 work environment
- Responsible for new network device configuration (router and switches), Baseline configuration in strong adherence with Information Security
- Configuration and troubleshooting of routing protocols: MPLS, BGP, OSPF, EIGRP, RIP and DMVPN configuration
- Configuration and troubleshooting of L2 protocols: STP, Rapid-PVSTP, MSTP, VTP, 802.1Qand End point authentication with ISE (Cisco Identity Service Engine)
- Report and follow-up with service providers for MPLS circuits, Internet Lease Line, VPN circuits local and international.
IT Network Engineer
Nestlé Oman Trading LLC, MHD InfoTech LLC
Muscat, Oman
01.2019 - 10.2021
- Takes part in Information Security Management Systems (ISMS) activities
- Network Design, implementation of LAN, WAN Solutions and Wireless Network
- Responsible for new network device configuration (router and switches), Baseline configuration in strong adherence with Information Security, Prepare network diagrams for DATACENTER Network services and extranet services, technical documents
- LAN and WAN monitoring using Solar winds Orion and Cola soft application to ensure the availability of Business applications at Nestle Oman Head office & remote sites
- Report and follow-up with service providers for Internet Broadband, MPLS circuits, Internet Lease Line, VPN circuits local and international
- Manage and Support IT infrastructure setup to ensure stable network connectivity, efficient communication links secured data management
- Infrastructure services include Network, Servers, Telecommunication, Security & Firewall, Data Back-up and Recovery, Print Service Management, and DAT Infrastructure
- First point of contact for users seeking technical assistance, provides up to 2nd level of support for IT hardware, software, multifunction printers, Nestle Applications AFS Visicom and Assist for Video Conferencing
- Handling Tickets IM, RM tickets by using ServiceNow, HP Service Manager & making sure that the tickets have been resolved Within the agreed SLA
- Coordinate with Offshore team for level 3 support
- Provide operational support to ensure the DRP for Business Continuity Planning and this includes the control and backup connectivity, perform the DRP test on monthly basis for Network
- Support for Alcatel PABX telephone system including Alcatel IP and analog telephone configuration
- Manages IT Hardware assets and serves as Single Point of Contact (SPOC) for Hardware Asset Management
- In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7, Windows 8.1, Windows 10 and Microsoft Office365, Office 2016.acting as consultant for O365 cloud applications, SharePoint, One drive, teams etc
- Stand-in as backup for Lower Gulf Nestle Sites (Qatar, Kuwait and Bahrain)
- Escalation of the third level support issues to in-country third party vendors, global vendors, and partners
- Extends support for Direct Delivery appliances like Handhelds, print pads and Apple Mac support for MacBook, I pad
- AS2 EDI (Electronic Data Interchange)
- Installation and configuration of AS2 Axway software
- Monitor and support of message flow
- Execute periodic workaround processes of AS2 service failure
- Vendor Management, Vendor creation & Contract review, which includes the AMC contract renewals for IT related and care, pack renewal for IT Equipment's such as Server, Printer and Network Appliances
- Controls the IT procurement process and vendor management
- Acts as IT Budget Controller and assists in the preparation, monitoring, and reporting of CAPEX and OPEX Budgets
- PR, PO creation, confirming the orders, receiving the goods, process the Good receive in the system and submitting the invoice for payment
- Conducts trainings in using IT applications and IT security awareness
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Supported various operating systems and server technologies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Guided and assisted users with technical issues, improving network performance and usability.
- Documented configurations and maintenance details in technical reports and diagrams.
IT Services Support Specialist
Nestle Oman Trading LLC
Muscat, Oman
01.2012 - 12.2018
- Answered user questions about hardware and software operation to help resolve problems.
- Tested function of peripheral equipment and completed quality repairs.
- Offered technical advice to programmers and developers to help optimise designs.
- Followed manufacturing instructions and design specifications when completing repairs.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
- Supported loading of peripheral equipment with selected materials.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Maintained internet and intranet websites to maximise reliability and usability.
- Conducted server back-up and recovery operations in line with protocols.
- Established and troubleshot network and data communications systems.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
Education
Master of Computer Applications - Computer applications, Network and Server
IGNOU
Muscat, OmanO365 and acting consultant - undefined
Diploma - Networking
ISMS
Diploma - Computer Hardware
ServiceNow and HP Service manager Apple Certified Macintosh Technician - undefined
Master's Degree - undefined
MCA - undefined
Master of Computer Application - undefined
IGNOU University
Skills
- Network Infrastructure Planning and Implementation
- Security and Compliance Management
- Network Device Configuration (Routers and Switches)
- Network Protocols (MPLS, BGP, OSPF, EIGRP, RIP, DMVPN)
- Wireless LAN Controller (WLC) Configuration
- Disaster Recovery Planning and Execution
- Team Leadership and Mentoring
- Financial Forecasting and Budget Planning
- Proactive Network Monitoring and Troubleshooting
- End-Point Authentication (Cisco ISE)
- Troubleshooting network issues
- Infrastructure planning and design
- Technical infrastructure migration
- Network support
- End-user training
- Wireless network set up
Certification
Network Design & implement
IT Security and Compliance
Firewalls (Cisco ASA)
Routing and Switching
Cyberoam Firewall
Solar wind NetFlow, KiwiCat and syslog
Cisco Wireless Network (WLC)
DNS & DHCP Server
Factory Automation System (FAS)
Risk assessment
IT Infrastructure
Information Security Management System (ISMS)
NCE - Nestle Continues Excellence (Operation reviews)
Data Centre Management
ITIL strategy
IT Network & IT Projects
IT Hardware Asset Managements
Inventory Management
Vendor Management
Data Backup and Recovery
IT Procurement
Business Application Support
Hyper-V, File, Print Server & Services, CCIE Security - Written Certified
CCNA Routing & Switching - Certified
CCNA Security - Certified
Cyberoam Network & Security Professional
SASE, Security Architecture for Systems Engineer - Certified
MCSA, Microsoft Certified IT Professional -Certified
ITIL Foundation in IT Service Management - Certified
Additional Information
- Location:
- .
Languages
English
Intermediate
Timeline
Network Engineer
Nestlé Middle East and North, Alpha Data Recruitment
11.2021 - Current
IT Network Engineer
Nestlé Oman Trading LLC, MHD InfoTech LLC
01.2019 - 10.2021
IT Services Support Specialist
Nestle Oman Trading LLC
01.2012 - 12.2018
Master of Computer Applications - Computer applications, Network and Server
IGNOU
O365 and acting consultant - undefined
Diploma - Networking
ISMS
Diploma - Computer Hardware
ServiceNow and HP Service manager Apple Certified Macintosh Technician - undefined
Master's Degree - undefined
MCA - undefined
Master of Computer Application - undefined
IGNOU University
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