Summary
Overview
Work History
Education
Skills
Summary Of Key Skills
Achievements And Awards
Internship Objective
Volunteer Experience
Timeline
Generic
Zaina Hussain

Zaina Hussain

Student

Summary

I am a detailed-oriented team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy, I am also hardworking and a passionate job seeker with strong organizational skills who is eager to secure entry-level journalist position. I am organized and dependable candidate who believes is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team and personal goals at the end of the day.

Overview

3
3
years of professional experience

Work History

Junior Associate Intern

APRW
04.2023 - 08.2023
  • Managed customer relations through communication and helpful interactions.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Generated sales reports and presentations for senior management.
  • Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
  • Negotiated settlements with opposing customers .
  • Communicated with clients and collected information to research cases and prepare settlement offers.

Marks & Spencer’s Retail Salesperson

01.2020
  • Provided prompt service for many customers
  • Maintained good positive attitude when communicating with customers and staff
  • Promoted products/goods of the store in an effective manner and handled cashiering and further enquiries.

Swee Heng 1989 Retail assistant

12.2020 - 02.2021
  • Communicated with walk-in customers with a great positive attitude
  • Handled money and goods in an organized manner with files being involved that needed to be handled professionally
  • Handled Grab and Food Panda orders very well via machines.

Education

Diploma in Mass Communication -

Republic Polytechnic

5 GCE 'O' Levels - undefined

Woodgrove Secondary School

Skills

    Microsoft Applications Proficiency

undefined

Summary Of Key Skills

  • Microsoft Word document
  • Microsoft Excel
  • Microsoft PowerPoint
  • Coding
  • Transcribing
  • Video editing
  • Photography
  • Adobe Premier Pro
  • Adobe
  • Capcut
  • Good communication skills
  • Customer service
  • Positive attitude
  • Critical thinking
  • Problem solving
  • Analytical
  • Teamwork
  • Creativity
  • Decision making
  • Active listening
  • Collaboration
  • Time management
  • Leadership Skills
  • Resourceful
  • Determined learner
  • Passionate
  • Diligent
  • Ambitious thinker
  • Linguistic attitude
  • Prompt service
  • Alert

Achievements And Awards

  • Edusave award for achievement, good leadership and service EAGLES - 2019
  • Most improved student award - 2019
  • Certificate Achievement Award (Small business operations) - 03/19/18 - 03/22/18
  • Edusave Good Progressive Award - 2014

Internship Objective

My strongest suit is my capacity for in-depth study, compelling argumentation, and critical analysis of complicated topics. I've developed these abilities via coursework, competition participation, and internships, demonstrating my ability for the legal field that interests me. I've organized and overseen volunteer programmes and worked in the community. I've taken part in environmental campaigns, encouraged inclusivity in fieldwork tasks, and coached peers during projects at school. I hope to promote compassion, unity, and constructive change in my community and school through these initiatives. My comfort zone was tested when I participated in debate competitions in class because I had to present my ideas in front of an audience and stand by them under duress, especially knowing that majority were against my viewpoint. Also, being assigned as an team leader most of the time, managing a group project in college necessitated efficient cooperation. I had to divide the assignments equally, settle disputes, and make sure that each person's participation was valued in order to produce positive results. I have always had a strong interest in justice, therefore I have immersed myself in the legal profession by watching legal-related shows, reading about well-known Singaporean lawyers, seeing legal-related films, and even reading law books as a child.  I would like justice to win in this world and although my course did not focus on law, it did include areas where I could demonstrate my continued interest in the legal field, such as debate competitions, the study of legal sections in relation to journalism, and awareness-raising and with such skills, I aim to expose myself further in the field of law and that with everything I learn, I desire to excel in the degree of law and be the future lawyer who shall stand with justice at all times. 

Volunteer Experience

  • Community involvement program at Woodlands, 10/21/17, 10/21/17, Lent a helping hand in decorating a place for a festive event, Served staff and people with a positive attitude, Handled queries and provided prompt service to staff and people whenever needed, Communicated well among everyone
  • Community involvement program participation, 10/16/15, 10/25/15, Volunteered in a festive event, Served people with a positive attitude, Communicated well among everyone, Managed services well such as booking of slots for people via online
  • Community involvement program at Woodlands, 10/02/15, 10/02/15, Volunteered in a breast cancer program and distribution of masks, Served people with a positive attitude, Communicated well among everyone, Educated people with what breast cancer is all about, Managed services well such as booking of slots for people via online, Raised funds for breast cancer patients
  • Community involvement program, 11/01/14, 11/02/14, Volunteered in a learning center regarding countries, Spoke and shared thoughts regarding ongoing issues in the world, Served people well with a positive attitude, Decision making and team leadership skills were contributed

Timeline

Junior Associate Intern

APRW
04.2023 - 08.2023

Swee Heng 1989 Retail assistant

12.2020 - 02.2021

Marks & Spencer’s Retail Salesperson

01.2020

Diploma in Mass Communication -

Republic Polytechnic

5 GCE 'O' Levels - undefined

Woodgrove Secondary School
Zaina HussainStudent