Zahlia Chia Yan Ning
Summary
Year 2 undergraduate pursuing Bachelor Of Science with Honours in Business and Finance at Coventry University with experience in operations, IT support and customer service roles. Demonstrated ability to work effectively in fast-paced environments while maintaining strong communication and problem-solving skills. Interested in pursuing opportunities in retail banking or corporate finance where analytical thinking and teamwork can contribute to organisational success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Ride Operator
Universal Studio Singapore
09.2024 - Current
- Provide clear instructions and assistance to guest while maintaining high customer service standards.
- Ensure guest safety by monitoring ride procedures and operational guidelines.
- Managed large visitor crowds where projection can be about 16000 during peak holiday seasons while maintaining operational efficiency.
- Assisted in emergency evacuation procedures by guiding guests safely through designated exits.
- Recommended improvements to higher ups to queue management procedures to improve crowd flow
IT Support & Cybersecurity Intern
CySecure.Co/Terra Systems Pte Ltd.
10.2022 - 02.2023
- Assisted in the development and enforcement of security policies related to mobile devices and remote access, safeguarding sensitive data.
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
- Participated in tabletop exercises designed to simulate real-world cyber-attack scenarios, enhancing preparedness levels among team members.
- Contributed to end-user security awareness training programs, promoting a strong organizational security culture.
Sales Assistant
Lovisa
11.2020 - 05.2021
- Handled customer inquiries, complaints and returns professionally, ensuring a positive experience for all customers.
- Increased sales by building strong customer relationships and providing good customer service.
- Helped customers locate products and checked store system for merchandise at other outlets.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Internship Student
Shaw Theatres
06.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers and responded promptly to customer needs.
- Developed professional skills through hands-on experiences, such as preparing the food and beverages, including time management and effective communication with customers.
- Ushered the customers to specific cinema halls.
Banquet Waitress
YY Hong Ye Group
10.2018 - 12.2018
- Ensured a pleasant dining experience for guests with prompt and courteous service, addressing special requests as needed.
- Increased customer loyalty by consistently delivering high-quality service at each event attended.
- Utilised time management skills effectively to balance serving duties while assisting in event setup and teardown processes as needed.
- Maintained clean and organised banquet areas, contributing to an inviting atmosphere for attendees.
- Supported a team of five wait staff in delivering high-quality service to numerous guests daily in a 4–5 star hotel environment.
Education
Bachelor of Science - Business And Finance
PSB Academy
Singapore 04.2001 -
Business Analytics (Diploma)
PSB Academy
Singapore09-2024
Service Management (Higher Nitec)
ITE College West
Singapore05-2023
Business Services (Nitec)
ITE College Central
Singapore02-2021
Beatty Secondary School
Singapore10-2018
Skills
- Customer service
- Ride operations
- Teamwork and collaboration
- Attention to detail
- Analytical thinking
-Professionalism
- Conflict resolution
- Emergency procedures
- Phishing awareness
- Active listening
- Customer assistance
- Patience and empathy
Timeline
Ride Operator
Universal Studio Singapore
09.2024 - Current
IT Support & Cybersecurity Intern
CySecure.Co/Terra Systems Pte Ltd.
10.2022 - 02.2023
Sales Assistant
Lovisa
11.2020 - 05.2021
Internship Student
Shaw Theatres
06.2019 - 01.2020
Banquet Waitress
YY Hong Ye Group
10.2018 - 12.2018
Bachelor of Science - Business And Finance
PSB Academy
04.2001 -
Business Analytics (Diploma)
PSB Academy
Service Management (Higher Nitec)
ITE College West
Business Services (Nitec)
ITE College Central
Beatty Secondary School