Zahidah Mohamed
Singapore
Overview
8
8
years of professional experience
Work History
Senior Retail Sales Associate
TOEBOX SG PTE LTD
07.2023 - Current
- Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Associate
DFI Retail Group ( Cold Storage)
Singapore, Singapore
04.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Clinical Assistant
OneCare Singapore
Singapore, Singapore
12.2019 - 03.2020
- Called and faxed medical centres
- Taught patients about medications, procedures and care plan instructions
- Reviewed physician's calendar and schedules patients appointments by telephone and in-person
- Sanitized, restocked and organized exam rooms and medical equipment
Customer Service Officer
Fitness First Singapore
Singapore, Singapore
04.2017 - 12.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Counted cash drawers and deposits, checked supplies and completed any other required or closing task to facilitate smooth team operations
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Assisted call-in customers with questions and orders
Education
Choa Chu Kang Secondary School -
Choa Chu Kang Secondary School
01.2006
Concord Primary School -
Concord Primary School
01.2002
Skills
- MS Office
- MS Word
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
Nur Heryani Binte Abdul Razak, +65 8951 0076, bubblymia1@yahoo.com
Timeline
Senior Retail Sales Associate
TOEBOX SG PTE LTD
07.2023 - Current
Customer Service Associate
DFI Retail Group ( Cold Storage)
04.2022 - 07.2022
Clinical Assistant
OneCare Singapore
12.2019 - 03.2020
Customer Service Officer
Fitness First Singapore
04.2017 - 12.2019
Choa Chu Kang Secondary School -
Choa Chu Kang Secondary School
Concord Primary School -
Concord Primary School