Zahharen Bin Ahmad
Summary
Experienced Customer Service with over 20 years of experience in aviation and Service industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved cost while increasing profit.
Multi-talented worker consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
34
34
years of professional experience
Work History
Cabin Manager
Jetstar International - Australia
01.2017 - 08.2023
- As a cabin manager of Jetstar International, my job scope is In-charge of in-flights services, commencing sign-on for pre-flight briefing, updates the latest information of any in-flight duties and services, discussion of current situations of the destination like weather and etc, check grooming on every crew on the operating flights and manage the crew resources management with the Pilot.
- Additionally, I do in-flight services such as providing meals, drinks to the passengers on board the plane especially in business class and operating the state of the art in-flight entertainment system and the functionality of the cabin facility on board, deployment of cabin crew duties and provide positive and professionalism with passenger’s complaint onboard.
- Also, experiencing in sales for the duty free products and up selling food and beverages in the economy class.
- Overall, taking care of the passenger onboard for their safety and comfort.
Jetstar International
01.2009 - 01.2017
- As a cabin crew of Jetstar International, my job scope is to do flights services wherever Jetstar's Networks flies such as Australia's Domestic cities and International routes like Osaka, Tokyo, Honolulu and also Asian cities.
- Additionally, I do in-flight services such as providing meals, drinks to the passengers on board the plane, state of the art in-flight entertainment - video on demand units, and many other duty which concerns in-flights services.
- Also, I am trained under medical First Aid during the Ground School in Melbourne, Australia, in case if there is a medical situation occurs on board the plane.
Senior Customer Service Agent
Qatar Airways
01.2005 - 01.2008
- Base in Doha, Qatar , Job Scope - preparing for departure pre-flight operations for all 73 destinations, engage with out-port Qatar office for operational reasons, handling crew management for flight reservations.
Customer Service Agent
Northwest Airlines, Inc
01.2000 - 01.2005
- I was the airline representative of one of the fourth largest airlines in the United States.
- My duties involved various tasks and responsibilities that aims to oversee and monitor the ground operations at the Singapore Changi Airport.
- This includes overseeing the departure and arrival duties, making sure all is running smoothly.
- The airline is operating an aircraft of Boeing 747-200 with full load passenger capacity of 352 in total.
- To ensure flight departure on time, to tally the weight and balance of the aircraft, baggage and cargo container positioning correctly and of course to co-ordinate with the Engineering Department with 100% aircraft audit checks.
- I also prepare sales reports for collecting the excess baggage collections, penalty fees for passenger who changes the date of departure, pet charges, ticketing sales and with total sales transaction of USD200 000 per month and these does not include our corporate local travel agencies sales in Singapore.
- I was also the Vice-Chairman of the committee whom was officially in charge of the task force team at the airport.
- My tasks and responsibilities are to improve and implement the standard of certain procedures pertaining to the ground handling so as to provide a better service to our valued customers with pride and professionalism.
- In mid November 2003, I have attended overseas training in Tokyo, Japan for three weeks to be trained to oversee and monitor Tokyo, Narita Airport’s ground handling operation.
OBJECTIVES
Muhibbah Travel and Tours Pte Ltd
01.1996 - 01.1999
- As a Tour Executive, my job is to book and sell air tickets and tour packages and also making worldwide flights reservation and hotel accommodation.
- Liasing and co-ordinating with our overseas agencies to up sales their hotels or resorts occupancy with total sales revenue of USD1 million per annum.
- Occasionally, leading a group tour to overseas like Australia, Sri Lanka, Malaysia and USA and my job also involved execution of a new contract with local and overseas agencies., To provide excellence and outstanding services and performances in all various aspects and willing to learn and adapt to new implementation of standards and procedures.
- And also, willing to contribute ideas and suggestion hopefully to improve the strategy of an organization.
Passenger Service Officer
Changi International Airport Services
01.1990 - 01.1995
- Of a company that vendors the ground handling operations for various airlines like Air France, Garuda Indonesia, KLM Royal Dutch Airlines, Luthansa German Airlines, China Airlines and few other budget airlines, I was in charge of the departure & arrival duties and also the escort for VIPs and dignitaries.
Education
GCE O/N Level With Credits - Academic
Yuan Ching Secondary School
Singapore No Degree - Electrical Fittings Installation- NTC 2
Institutions Of Technical Education - Jurong
Singapore No Degree - Sales And Ticketing Certification
Institutional Of Tourism
Singapore Skills
- Sales
- Reservations management
- Customer Service experiences
- Policy and procedure adherence
- Supervision
- Operational improvement
- Team management
- Problem resolution
- Guest accommodations
Timeline
Cabin Manager
Jetstar International - Australia
01.2017 - 08.2023
Jetstar International
01.2009 - 01.2017
Senior Customer Service Agent
Qatar Airways
01.2005 - 01.2008
Customer Service Agent
Northwest Airlines, Inc
01.2000 - 01.2005
OBJECTIVES
Muhibbah Travel and Tours Pte Ltd
01.1996 - 01.1999
Passenger Service Officer
Changi International Airport Services
01.1990 - 01.1995
GCE O/N Level With Credits - Academic
Yuan Ching Secondary School
No Degree - Electrical Fittings Installation- NTC 2
Institutions Of Technical Education - Jurong
No Degree - Sales And Ticketing Certification
Institutional Of Tourism
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