Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahharen Ahmad

Cabin Crew Manager

Summary

Experienced Customer Service with over 20 years of experience in aviation and Service industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved cost while increasing profit.

Multi-talented worker consistently rewarded for success in planning and operational improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Lounge Associate

PPG SATS BLOSSOM PTE LTD
11.2023 - 12.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cabin Manager

Jetstar International - Australia
01.2017 - 08.2023


  • Overall, taking care of the passenger onboard for their safety and comfort.
  • Maintained and completed administrative records and documents to meet comany requirements.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Dealt with disruptive passengers according to federal and company requirements.
  • Used excellent customer service skills in addressing passengers' needs.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.

Cabin Crew

Jetstar International
01.2009 - 01.2017
  • Operating as cabin crew of Jetstar International Networks destinations such as Australia's Domestic cities and International routes like Osaka, Tokyo, Seoul, Honolulu and South East Asia.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with storing luggage and helped locate seating.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Advised passengers of flight regulations to maximize safety and security.
  • Followed company regulations and rules to promote safe environment for travelers and employees.

Service Developer Consultant

Zuji.com - Travel Online Agency
08.2006 - 12.2008
  • Collected, handled and documented payments for travel services.
  • Completed accurate reservations for business travelers at point of sale.
  • Maintained and updated corporate traveler profiles with current information.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Customer Service Agent

Northwest Airlines, Inc
01.2000 - 01.2006


  • My duties involved various tasks and responsibilities that aims to oversee and monitor the ground operations at the Singapore Changi Airport.
  • This includes overseeing the departure and arrival duties, baggage handling, air-side aircraft tarmac area ( under the aircraft’s wing ) as to ensure all is running smoothly and adhere and meet safety standard operating procedure.
  • To ensure flight departure on time, to tally the weight and balance of the aircraft, baggage and cargo container positioning correctly and of course to co-ordinate with the Engineering Department with 100% aircraft audit checks.
  • My tasks and responsibilities are to improve and implement the standard of certain procedures pertaining to the ground handling so as to provide a better service to our valued customers with pride and professionalism.
  • In mid November 2003, exchange programe at Tokyo, Narita Airport as to oversee and monitoring the ground handling operation.

Travel Consultant

Muhibbah Travel PTE
07.1996 - 12.1999
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Collected, handled and documented payments for travel services and associated feels.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Followed up with customers to increase customer service with travel plans.
  • Developed promotional materials for travel packages to market hot destinations.

Passenger Service Officer

Changi International Airport Services
01.1990 - 01.1995


  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Escorted handicapped passengers from terminal to aircraft.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.

Education

GCE O/N Level With Credits - Academic

Yuan Ching Secondary School
Singapore

No Degree - Electrical Fittings Installation- NTC 2

Institutions Of Technical Education - Jurong
Singapore

No Degree - Sales And Ticketing Certification

Institutional Of Tourism
Singapore

Skills

Sale

Timeline

Lounge Associate

PPG SATS BLOSSOM PTE LTD
11.2023 - 12.2024

Cabin Manager

Jetstar International - Australia
01.2017 - 08.2023

Cabin Crew

Jetstar International
01.2009 - 01.2017

Service Developer Consultant

Zuji.com - Travel Online Agency
08.2006 - 12.2008

Customer Service Agent

Northwest Airlines, Inc
01.2000 - 01.2006

Travel Consultant

Muhibbah Travel PTE
07.1996 - 12.1999

Passenger Service Officer

Changi International Airport Services
01.1990 - 01.1995

GCE O/N Level With Credits - Academic

Yuan Ching Secondary School

No Degree - Electrical Fittings Installation- NTC 2

Institutions Of Technical Education - Jurong

No Degree - Sales And Ticketing Certification

Institutional Of Tourism

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