ZAFIRAH NOOR
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Extra Space Asia Pte Ltd
04.2022 - Current
- Address customers' requests and queries
- Analyse customer needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys
- Identify risks with different approaches of business process change
- Implement business process improvement solutions to ensure customer service operations are effective
- Provide feedback on how to improve processes
- Record customers' requests and follow-up actions into database system
- Support the implementation of customer service channels and solutions for managing customers' concerns
- Update and maintain clients' contact database.
Senior Sales Associate
Rue Madame
12.2020 - 03.2022
- Demonstrate mix and match look using upselling techniques to clients
- Assist clients by giving them opinions and choices in picking up the right clothings for them
- Adhered to all policies and procedures with a focus on loss prevention and operational excellence
- Accurately processed all Pos transactions and capture clients information(CRM) on Fastmag software
- Reply emails from office for client's online purchases or feedbacks
- Achieve an average of 80% and above store target monthly
- Achieve individual personal target.
Senior Sales Associate
Coach
09.2012 - 10.2020
- Demonstrate product knowledge and provide outstanding customer service which leads to building rapport with clients
- Assist clients in finding or selecting items, and providing recommendations
- Replenish stocks and organize inventory with accuracy and efficiency
- Achieve an average of 100% store and 80% individual target
- Maintain visual merchandise before, during and after operation
- Building up client's retention (CRM)
- Resolve client complains/repairs
- Process clients transactions using point of sale software(POS System)
Education
DIPLOMA - TOURISM & HOSPITALITY MANAGEMENT
MDIS
05.2012
Skills
- Fast Learner
- Computer Skills
- Customer Service
- Ability to Multitask
- Communication Skills
- Effective Time Management
- Positive Attitude
- Adaptability
Languages
English
Malay
Timeline
Customer Service Executive
Extra Space Asia Pte Ltd
04.2022 - Current
Senior Sales Associate
Rue Madame
12.2020 - 03.2022
Senior Sales Associate
Coach
09.2012 - 10.2020
DIPLOMA - TOURISM & HOSPITALITY MANAGEMENT
MDIS
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