Zafir Mohamed Kassim
Technician
Summary
I’m a technical support professional transitioning into IT with a focus on DevOps. With experience in troubleshooting hardware and software issues, managing email systems, and setting up printers, I’ve built a strong IT foundation. I’m currently pursuing my CompTIA A+ certification to deepen my knowledge and am eager to leverage my skills in automating processes, supporting continuous integration, and enhancing system performance in a DevOps role. I’m excited to bring my technical expertise and enthusiasm to a dynamic team.
Overview
11
11
years of professional experience
17
17
Certifications
Work History
Technician
Singapore Aero Engine Service Private Limited
01.2012 - 04.2023
- Technical Support and Troubleshooting: I handled a variety of technical issues with desktop PCs, from fixing power and boot problems to addressing connectivity issues. I also set up and connected printers through our print servers, making sure everyone could print without a hitch.
- User Assistance and Problem Resolution: I helped colleagues with IT challenges, including managing overflowing email inboxes, archiving important messages, and redirecting emails based on sender preferences. My goal was to quickly resolve any issues so that everyone could stay productive.
- Support for Engineering Tools: I worked closely with engineering teams to offer technical support for the specialized tools and software they used. I also coordinated with vendors for new tools and made sure everything met our technical needs.
- Training and Knowledge Sharing: I enjoyed sharing my IT knowledge with my colleagues, providing tips on troubleshooting and helping them make the most of our IT systems.
- Additional Responsibilities: I supported the Engineering Department with various tasks, including helping with tool procurement, conducting basic measurement system analysis (MSA) studies, and using SAP. I made sure that everything adhered to the required technical specifications and service standards.
Education
Specialist Diploma - Aircraft Maintenance & Engineer
Air Transport Training College
Singapore12.2011
Nitec - Mechanical Technology
ITE College East
Singapore12.2007
'N' Level
Coral Secondary School
Singapore12.2004
Skills
Maintenance and repairs
Customer Service
Equipment Maintenance
System Troubleshooting
Email Management
Measure System Analysis (MSA)
Certification
Perform Basic Aircraft Safety Practice
Timeline
Value Stream Mapping
04-2021
Apply Workplace, Safety & Health Policy
09-2018
Shot Peening Level 1 Certificate
07-2018
Shot Peening Level 2 Certificate
07-2018
Clean Engine Parts
04-2012
Perform General Engine Workshop Practice
04-2012
Technician
Singapore Aero Engine Service Private Limited
01.2012 - 04.2023
Apply Teamwork in Workplace
06-2011
Technician Certificate
06-2011
Maintain Airframe System
05-2011
Maintain Aircraft Fuel and Engine Systems
05-2011
Maintain Aircraft Cabin Equipment and Furnishing
04-2011
Inspect Engine Component
04-2011
Apply 5S Techniques
03-2011
Maintain Sheetmetal Structures
01-2011
Maintain Composite Structures
01-2011
Aircraft General Maintenance Activities
10-2010
Perform Basic Aircraft Safety Practice
09-2010
Specialist Diploma - Aircraft Maintenance & Engineer
Air Transport Training College
Nitec - Mechanical Technology
ITE College East
'N' Level
Coral Secondary School
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