Zack Chen
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director
Locker & Lock Pte Ltd
08.2021 - Current
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Signed partnership with schools for internship programs.
- Represented organization to engage partnerships with Social Enterprises and Charities.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Oversee business-wide changes to modernize procedures and organization.
Director of Business Development
Locker & Lock Pte Ltd
04.2017 - 08.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Setting up of the company's Smart Solutions Division.
- Led company to secure a nation-wide government tender.
Assistant Director of Business Development
Locker & Lock Pte Ltd
05.2016 - 04.2017
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Responsible for growing and generating business for the company's Smart Locker segments
- Implementation of sales & marketing strategies
Assistant Front Office Manager
Hyatt Regency Perth
03.2015 - 05.2016
- Managing the daily hotel operations of a 367 rooms property
- Oversee Concierge & Bell Desk operations
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Awarded Manager of the Year 2015
Assistant Housekeeping Manager
The Ritz-Carlton, Millenia Singapore
10.2013 - 02.2015
- Managing daily rooms and public areas housekeeping operations for a 608 rooms property
- Generate new initiatives to train and motivate non-english speaking employees
- Generate new initiatives to enhance team productivity
- Overseeing night shift contractor's tasks
- Creating Risk Assessments to ensure a safe working environment
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Assist the Company on recruitment roadshows
- Certified Company's Interviewer
- Spearheading the Company's Community Footprints Project
Manager on Duty
The Ritz-Carlton, Millenia Singapore
12.2012 - 10.2013
- Managing the daily hotel operations of a 608 rooms property
- Generating new initiatives for the Guest Relations Team to increase service scores for the arrival, in house and departure experience
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Spearheading the Company's Community Footprints Project
Rooms Division Management Trainee
The Ritz-Carlton, Millenia Singapore
05.2011 - 12.2012
- Rotational Management Program
- Regional Internship Recruitment for Asia Pacific
Human Resources Coordinator (Casual Staff)
The Ritz-Carlton, Millenia Singapore
06.2010 - 07.2010
Food & Beverage Trainee
Penha Longa Hotel Spa & Golf Resort
01.2009 - 06.2009
Education
BBA - Hospitality Finance
Les Roches International School of Hotel Management
Switzerland05.2011
Associate Degree in Food & Beverage Operations -
Les Roches Int'l School of Hotel Management
Switzerland2010
Higher Diploma in Hotel Management -
Les Roches Int'l School of Hotel Management
Switzerland2010
Diploma in Electronics & Telecommunications Engg -
Ngee Ann Polytechnic
2006
Skills
- Executive Leadership
- Strategic Partnership
- Operations Administration
- Staff Development
- Effective Customer Service
- Developing Operational Improvements
- Develop Business Structures
Certification
Introductory Level to Neuro-Linguistic Programming (NLP) BizSafe Risk Assessment Level 2
Singapore Paddle Club
Vice President (2023 - Current)
Timeline
Executive Director
Locker & Lock Pte Ltd
08.2021 - Current
Director of Business Development
Locker & Lock Pte Ltd
04.2017 - 08.2021
Assistant Director of Business Development
Locker & Lock Pte Ltd
05.2016 - 04.2017
Assistant Front Office Manager
Hyatt Regency Perth
03.2015 - 05.2016
Assistant Housekeeping Manager
The Ritz-Carlton, Millenia Singapore
10.2013 - 02.2015
Manager on Duty
The Ritz-Carlton, Millenia Singapore
12.2012 - 10.2013
Rooms Division Management Trainee
The Ritz-Carlton, Millenia Singapore
05.2011 - 12.2012
Human Resources Coordinator (Casual Staff)
The Ritz-Carlton, Millenia Singapore
06.2010 - 07.2010
Food & Beverage Trainee
Penha Longa Hotel Spa & Golf Resort
01.2009 - 06.2009
BBA - Hospitality Finance
Les Roches International School of Hotel Management
Associate Degree in Food & Beverage Operations -
Les Roches Int'l School of Hotel Management
Higher Diploma in Hotel Management -
Les Roches Int'l School of Hotel Management
Diploma in Electronics & Telecommunications Engg -
Ngee Ann Polytechnic
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