Zach Zhixiong Li

Experienced regional operations and program leader with 8+ years in fintech, mechanical, and mobility industries. Proven expertise in training, cross-border project management, and operational optimization. Skilled in developing scalable systems and empowering individuals through structured learning, coaching, and strategic planning. Seeking opportunities in coaching, UX strategy, L&D leadership, or consulting. Known for creativity, clarity, and people development. Organized and reliable professional capable of handling multiple priorities with a positive attitude, eager to take on additional responsibilities to achieve team objectives.

• Joyce Chew, Payments Operations, Wise, Zach demonstrates exceptional leadership. He prioritizes development, supports innovation, and cultivates a growth-focused team culture.
• Gustav Pan, B2B SaaS & FinTech, Zach is a natural trainer. His ability to simplify complex ideas and empower learners is outstanding.
• Joselyn Cheong, Regional Program Manager, Zach played a key role in my development as a Program Manager. His support, feedback, and leadership were instrumental in my growth.

• Qashier, Singapore, Regional Operations & Program Lead, 05/01/25, Present, Lead end-to-end operations across Singapore and Malaysia, driving seamless coordination across training, support, and systems., Spearhead the development and integration of AI agent workflows within customer support and internal operations, improving resolution time and reducing manual workload., Champion AI tool adoption across departments, including prompt engineering, automation protocols, and employee training in generative AI applications for onboarding and support tasks., Drive SOP development and workflow optimization initiatives, aligning business processes with evolving fintech products and service innovations., Oversee cross-functional project delivery, coordinating stakeholders across Southeast Asia to ensure scalable and efficient program rollouts.
• Qashier, Singapore, Regional Program Lead, 01/01/24, 05/01/25, Orchestrated cross-border initiatives in PH, TH, SG & MY, supporting international payment enablement and fintech rollouts., Directed internal and external training programs to enhance operational performance and team effectiveness., Collaborated with product, support, and training teams to ensure alignment and success across departments.
• Qashier, Singapore, Regional Training Manager, 04/01/23, 01/01/24, Built and maintained a regional Learning Management System (LMS) that supported employee onboarding and learning., Created the Train-the-Trainer module and redesigned training frameworks to meet evolving business needs., Delivered performance-enhancing training programs and supported department heads with onboarding strategies.
• Cartrack South East Asia, Singapore, Regional Training Lead, 06/01/22, 04/01/23, Managed regional training schedules and delivery standards across SEA markets., Trained and coached in-market trainers to ensure content consistency and engagement., Developed and deployed standard training modules aligned with global L&D goals.
• Cartrack South East Asia, Singapore, Product Trainer, 06/01/21, 05/01/22, Developed and localized training content for product knowledge across SEA teams., Supported cross-functional knowledge sharing and global L&D coordination.
• Jungheinrich Singapore, Singapore, Trainer, 10/01/17, 06/01/21, Delivered safety and equipment training in classroom and field environments., Created engaging workshops and co-developed visual training materials., Partnered with marketing to design localized brochures and improve customer education.
• Newsteps Pte Ltd, Singapore, Engineer, 03/01/17, 08/01/17, Provided mechanical engineering support in operations and equipment servicing., Collaborated on system design and troubleshooting across technical teams.