Yvonne Yeo

Casting talents for drama, movies, mtvs, videos and etc.

• Contributed to successful production outcomes by coordinating actor schedules for rehearsals and shoots.
• Supported directors in identifying talent by conducting thorough script readings with potential actors.
• Performed essential administrative support duties by providing scripts, preparing breakdowns, developing shortlists, handling paperwork and agreements and communicating with actors.
• Negotiated contract agreements with performers, with agents or between performers and agents or production companies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Organized, maintained and updated information in computer databases.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Handled cash transactions and maintained sales and payments records accurately.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected [Type] payments, processed transactions and updated relevant records.
• Answered phone promptly and directed incoming calls to correct offices.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers complete purchases, locate items, and join reward programs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Prioritized helping customers over completing other routine tasks in store.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.