Yvonne Wu
Summary
Experienced Regional Operation Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
20
20
years of professional experience
Work History
Global Logistics Ocean Freight Manager
Dyson
07.2023 - Current
- Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
- Championed technology upgrades within the department that led to significant improvements in data accuracy and reporting capabilities.
- Improved on-time delivery performance through effective route planning and LSPs coordination.
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Managed Operational implementation of annual Ocean RFQ.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
Senior Regional Operation Manager
Schenker (Asia Pacific) Pte Ltd
12.2015 - 06.2023
- Manage customers from Healthcare, Industrial and Tech industries.
- Experience in Air, Ocean, Rail and Cross-border transportation.
- Collaborate with other departments to integrate logistics with business systems or processes.
- Wrote numerous Standard Operating Procedures (SOP) covering logistics activities.
- Implement specific customer requirements, such as internal reporting or customized transportation metrics.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Negotiate with customers to improve supply chain efficiency or sustainability.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Key Account Manager
DHL Global Forwarding Pte Ltd
04.2013 - 04.2015
- Engineering and Manufacturing sector
- Develop key customer relations in collaboration at country level
- Maintain and maximize growth potential of existing key customers
- Creates leads and follows sales opportunities within assigned key customers
- Respond to key customer’s RFI, RFQ and Tenders
- Respond to customer’s needs, enquiries and complains
- Lead and manage customer presentations, proposals SOP, ensuring there is common understanding of service expectations and solutions between customer and DHL Global Forwarding Pte Ltd
- Strategic engagement with key decision-makers
- Monthly and Quarterly business reviews with customers
Key Account Manager
CEVA Logistics (Singapore) Pte Ltd
03.2012 - 03.2013
- Develop key customer relations in collaboration at country level.
- Maintain and maximize growth potential of existing key customers.
- Creates leads and follows sales opportunities within assigned key customers.
- Respond to key customer’s RFI, RFQ and Tenders.
- Respond to customer’s needs, enquiries and complains.
- Lead and manage customer presentations, proposals SOP, ensuring there is common understanding of service expectations and solutions between customer and CEVA.
- Strategic engagement with key decision-makers.
- Monthly and Quarterly business reviews with customers.
Program Manager
CEVA Logistics (Singapore) Pte Ltd
03.2010 - 03.2012
- Responsible for managing both internal and external communications to support Account Manager.
- Responsible for escalating customer’s regional rules to ensure compliance with all CEVA’s sites involved in account.
- Responsible to create, implementing and maintain Standard Operating Procedures (SOP) and KPI reports for the account, using KPI as the driving tool to drive internal process improvements across operations.
- Identify CEVA’s operation improvement required areas via KPI and have this escalated to CEVA’s site to be addressed and closed accordingly.
- Provide support and guidance to CEVA AP sites on regional expectations.
- Attend and manage information required for customer QBRs with Account Manager.
Sales Support Executive
CEVA Logistics (Singapore) Pte Ltd
03.2008 - 03.2010
- Area of responsibility – Aviation, Energy and General accounts
- Responsible for managing both internal and external communications to support various Account Managers.
- Responsible to reply to customer’s enquiries and provide formal quotations on a timely manner.
- Responsible for both Air & Sea shipments coordination and provide reports to customers upon request.
Sales Coordinator
Speedmark Air Transportation Pte Ltd
11.2006 - 02.2008
- Responsible for managing both internal and external communications to support various Account Managers.
- Responsible to reply to customer’s enquiries and provide formal quotations on timely manner.
- Responsible for both Air & Sea shipments coordination and provide reports to customers upon request.
Customer Service Assistant
Expeditors Singapore Pte Ltd
05.2005 - 09.2006
- Responsible for monitoring daily warehouse operation matter and processing sales orders dropped by customer.
- Coordinate weekly inventory count and report submission to customer.
- Responsible for both Air & Sea shipments coordination.
Education
Bachelor of Science (Hons) - Business and Management Studies
University of Bradford
Singapore2009
Diploma - Mechatronics
Temasek Polytechnic
Singapore2002
Skills
- IT Skills - Microsoft Office Word, Excel, Powerpoint
- Continuous Improvements
- Standard Operating Procedure
- Forecast Demand
- Complaint Investigation and Resolution
- Policy and Procedure Adherence
- Staff Development
Accomplishments
- Manage operational challenges during Red Sea crisis 2024, ensuring sufficient capacity to meet peak season.
- Successfully took over one of the department's difficult customers. Able to build a strong rapport and improve overall performance by 10%.
- Collaborated with the customer's 4PL in the development of Project Lighthouse.
- Assigned to take over the supervising role of the Manila backend supporting team which consists of 18 staff members.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Global Logistics Ocean Freight Manager
Dyson
07.2023 - Current
Senior Regional Operation Manager
Schenker (Asia Pacific) Pte Ltd
12.2015 - 06.2023
Key Account Manager
DHL Global Forwarding Pte Ltd
04.2013 - 04.2015
Key Account Manager
CEVA Logistics (Singapore) Pte Ltd
03.2012 - 03.2013
Program Manager
CEVA Logistics (Singapore) Pte Ltd
03.2010 - 03.2012
Sales Support Executive
CEVA Logistics (Singapore) Pte Ltd
03.2008 - 03.2010
Sales Coordinator
Speedmark Air Transportation Pte Ltd
11.2006 - 02.2008
Customer Service Assistant
Expeditors Singapore Pte Ltd
05.2005 - 09.2006
Bachelor of Science (Hons) - Business and Management Studies
University of Bradford
Diploma - Mechatronics
Temasek Polytechnic
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