Yvonne Tai
Singapore
Summary
Accomplished Key Account Manager with 8+ years of experience in contract logistics, supply chain management, and business development. Proven expertise in managing key accounts across diverse industries, especially fashion and lifestyle. Specializes in optimizing logistics operations, leading cross-functional teams, and driving business growth through strategic partnerships and tailored client solutions. Skilled in contract negotiation, maximizing profitability, and maintaining excellent client satisfaction. Adept at managing complex, high-value accounts with a strong background in improving operational efficiency and enhancing client retention.
Overview
20
20
years of professional experience
Work History
KEY ACCOUNT MANAGER
Kerry Logistics Pte Ltd
2022.09 - Current
- Managed key accounts across diverse industries, particularly in the fashion and lifestyle vertical, providing tailored contract logistics solutions to meet unique client needs
- Drive strategic partnership development as the principal liaison between the company and key clients
- Ensured customer satisfaction by monitoring business performance against service benchmarks
- Managed comprehensive customer databases, ensuring timely contract renewals and vigilant tracking of expiration dates
- Negotiated competitive rates and service scopes, enhancing logistics solutions for established customer accounts
- Participate in existing customers tender process (RFI/RFP/RFQ)
- Streamlined operations by identifying and rectified operational inefficiencies, leading to the refinement of Standard Operating Procedures (SOP)
- Led supplier and operations teams in elevating service standards, expediting lead times, and addressing customer complaints and escalations
- Conduct monthly/quaterly/annual Business review meetings with customers to address operations gaps and volume fluctuation
- Fostered key partnerships as main customer liaison to understand their business direction for expansion regionally
- Managed business performance for high customer satisfaction
- Engaged with warehousing landlords for negotiation in leasing contracts renewals
- Collaborated with Accounts Receivable to ensure timely payment collections
SENIOR OPERATIONS EXECUTIVE/BUSINESS DEVELOPMENT
ST Logistics Pte Ltd
2018.08 - 2022.09
- Setup and manage the operations for Secured Logistics operations, achieving operational excellence within the first two years at STL
- Transitioned to a pivotal role in Contract and Inventory Management, driving Business Development and strategic initiatives
- Managed the negotiation and administration of contracts, pricing, and quotations of storage solutions for various Ministries
- Demonstrated exceptional multitasking by concurrently managing accounts for two distinct entities while maintaining portfolio responsibilities
- Led the charge in Ad-hoc trading sales amidst the Covid-19 pandemic, successfully engaging with Whole Of Government entities
- Facilitated Ministries visits during the pandemic, ensuring seamless stakeholder engagement
- Preparation of presentation materials for high-level management meetings, showcasing strategic insights
- Executed a broad range of administrative and coordination tasks as directed by senior management, ensuring operational efficiency
SUPPLY CHAIN EXECUTIVE
Luxasia Pte Ltd
2017.03 - 2018.08
- Streamlined order processing for affiliate entities, enhancing operational efficiency
- Drove regional supply chain enhancements through proactive process improvement projects
- Effectively converted demand forecasts into actionable order requisitions for suppliers
- Crafted comprehensive quarterly KPI reports to monitor and report performance metrics
- Engaged in collaborative S&OP sessions, aligning with cross-departmental teams for optimal planning
- Balanced supply and demand plans, successfully navigating product launch challenges and inventory discrepancies due to production fluctuations
- Enhanced order processing for partner firms, boosting internal service efficiency
- Led regional supply chain enhancements, elevating operational workflows
- Optimized inventory by aligning demand forecasts with principal orders
- Crafted quarterly KPI reports and strategized in S&OP meetings for supply-demand balance
SALES COORDINATOR EXECUTIVE
Macnica Asia Pacific Pte Ltd
2015.06 - 2017.03
- Streamlined global shipment coordination, ensuring timely delivery from manufacturing sites
- Fostered strong relationships with customers and logistics partners to facilitate seamless transport of goods
- Delivered exceptional customer service by promptly addressing requests and inquiries
- Managed logistics operations with precision, overseeing order fulfillment and processing for international distributors
- Executed purchase order issuance and tracked shipments to maintain supply chain integrity
- Coordinated effectively with stakeholders for the return and replacement of damaged goods
- Departed due to organizational restructuring
- Monitored global shipments, ensuring timely delivery
- Coordinated with clients/forwarders for seamless transit
- Handled customer inquiries, fostering satisfaction
- Managed logistics, order fulfillment, and PO issuance
CUSTOMER SERVICE EXECUTIVE
ASUS Technology Pte. Ltd.
2012.01 - 2012.11
- Streamlined logistics operations, ensuring efficient order fulfillment and handling of international distributor orders
- Expedited financial transactions by generating Proforma Invoices (PI) via the internal system to facilitate prompt payments
- Coordinated with Sales to maintain accurate customer payment records and establish credit terms for PI issuance and settlement
- Proactively managed global shipments, ensuring timely delivery by overseeing coordination with manufacturing sites
- Executed export documentation for letter of credit shipments and effectively negotiated banking terms
- Fostered strong relationships with customers and freight forwarders to guarantee seamless transportation of goods
- Delivered exceptional customer service by promptly addressing requests and inquiries
- Managed Accounts Receivable (AR), including monitoring payments and issuing weekly financial statements
- Diligently prepared refund and rebate documentation to maintain financial accuracy
- Undertook additional responsibilities as directed by management to support team objectives
- Departure motivated by family relocation
- Streamlined logistics, ensuring precise order fulfillment and overseas processing
- Facilitated timely payments by raising PI requests and managing credit terms
- Enhanced shipment tracking from global sites and negotiated export documentation
- Improved customer relations and AR management, leading to prompt service delivery
CUSTOMER SERVICE COORDINATOR / ACCOUNTS RECEIVABLE
NMB singapore LTd
2006.09 - 2009.07
- Facilitated Sales team efficiency by addressing customer inquiries, processing orders, handling complaints, and resolving delivery challenges
- Streamlined supplier interactions through meticulous purchase order entry and management
- Guaranteed seamless operational flow from acquisition to end-user delivery
- Vigilantly tracked inventory levels, proactively communicating with stakeholders to maintain optimal stock
- Orchestrated international logistics, ensuring smooth transitions for both imports and exports
- Expertly prepared essential shipping documentation and coordinated daily delivery logistics with forwarders and clients
- Enhanced customer satisfaction by diligently monitoring shipping timelines and fostering collaborative solutions to logistical hurdles
- Executed Accounts Receivable responsibilities with precision
- Enhanced sales by managing customer interactions, orders, and issue resolution
- Streamlined supplier relations with efficient PO management and processing
- Optimized operations from procurement to delivery, ensuring customer satisfaction
- Maintained inventory accuracy, coordinated global shipments, and ensured timely delivery
SERVICE AMBASSADOR / BANK OFFICER
OCBC Ltd
2005.02 - 2006.08
- Streamlined customer flow through effective queue management, optimizing wait times and enhancing service efficiency
- Excelled in customer engagement, identifying prospects for cross-selling the Bank's financial products
- Executed administrative tasks with precision, supporting both sales and operational functions
- Demonstrated comprehensive knowledge of the Bank's offerings, ensuring accurate information dissemination
- Actively collaborated with sales teams, contributing to promotional events and high-impact marketing campaigns
- Diligently monitored and reported daily sales metrics, contributing to the branch's performance analysis
- Maintained branch aesthetics and promotional displays to uphold corporate standards and visual appeal
- Cultivated strong customer relationships, delivering exceptional service experiences consistently
- Streamlined customer flow, ensuring efficient service and short wait times
- Identified and engaged potential clients for cross-selling bank products
- Handled administrative tasks, supporting sales and operational efficiency
- Maintained branch standards, reported sales metrics, and excelled in service
Education
BACHELOR OF BUSINESS STUDIES (HONOURS) - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
University College of Dublin
01.2017
DIPLOMA - ELETRONICS ENGINEERING
Temasek Polytechnic
01.2004
Skills
- Account Management
- Adaptability
- Business Development
- Business Reviews
- Contract Management
- Contract Negotiation
- Creativity
- Customer Service
- Data Analysis
- Innovation
- Inventory Management
- Management
- Operations
- Order Fulfillment
- Teamwork
Languages
English
Chinese
Cantonese
Timeline
KEY ACCOUNT MANAGER
Kerry Logistics Pte Ltd
2022.09 - Current
SENIOR OPERATIONS EXECUTIVE/BUSINESS DEVELOPMENT
ST Logistics Pte Ltd
2018.08 - 2022.09
SUPPLY CHAIN EXECUTIVE
Luxasia Pte Ltd
2017.03 - 2018.08
SALES COORDINATOR EXECUTIVE
Macnica Asia Pacific Pte Ltd
2015.06 - 2017.03
CUSTOMER SERVICE EXECUTIVE
ASUS Technology Pte. Ltd.
2012.01 - 2012.11
CUSTOMER SERVICE COORDINATOR / ACCOUNTS RECEIVABLE
NMB singapore LTd
2006.09 - 2009.07
SERVICE AMBASSADOR / BANK OFFICER
OCBC Ltd
2005.02 - 2006.08
BACHELOR OF BUSINESS STUDIES (HONOURS) - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
University College of Dublin
DIPLOMA - ELETRONICS ENGINEERING
Temasek Polytechnic