YVONNE LEONG BEE HONG
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
31
31
years of professional experience
Work History
PIT MANAGER (TABLE GAMES)
MARINA BAY SANDS
01.2012 - Current
- Monitored gaming operations continuously to check on dealers and players.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Stayed current on changing tricks and techniques used by players of each game.
- Kept games fair by proactively identifying and removing suspected cheaters.
DEALER INSPECTOR / PIT SUPERVISOR (TABLE GAMES)
MARINA BAY SANDS
01.2010 - 01.2012
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
GENERAL MANAGER (BUSINESS PROCESS CONTROL)
TT INTERNATIONAL LIMITED
08.2007 - 01.2009
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Perform business analysis for all subsidiaries in areas of sales, profit, stock and debtor. Take corrective action for short-performing business unit
- Oversee the demand planning for all subsidiaries and work with various supporting departments to coordinate the supply chain
- Monitor subsidiaries’ PSI (purchase, sales and inventory) to measure the gap in performance to drive them for action plan
- To partner with various business units to identify and assist in continual improvements in business operations
- To consolidate and compile reports for CEO.
Regional Sales Manager
TT INTERNATIONAL LIMITED
04.1993 - 07.2007
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
PERSONNEL ASSISTANT
HOTEL IMPERIAL
09.1992 - 03.1993
- Assisted with on-boarding process of new hires.
- Recruited and screened qualified potential employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Managed employee exit interviews and paperwork.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Education
Master of Business Administration (Tourism and Hospitality Management) -
Tourism Institute Australia
12.2007
Bachelor of Commerce (Marketing) -
Curtin University of Technology (Marketing Institute of Singapore)
12.1997
Diploma in Business Studies -
Ngee Ann Polytechnic
03.1992
Skills
- Microsoft skills (Words, Excel, Powerpoint)
- Leadership
- Interpersonal and communication
- People management
- Teamwork
- Decision making and problem solving
- Planning and execution
- Analytical
- Budgeting
- Customer service quality
- Training and coaching
Accomplishments
Excelled in my performance with Marina Bay Sands to progress in my career ladder from a Dealer Inspector to a Pit Supervisor and finally to a Casino Pit Manager.
Excelled in my performance with TT International Limited to progress in my career ladder from a Sales Executive to a Sales Manager and finally to a General Manager (Business Process Control).
Was offered an employment opportunity with Philips Singapore after my 2 months vocational training with them.
Miscellaneous Information
Singaporean
1 month's notice
Salary negotiable
References
References available upon request
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
PIT MANAGER (TABLE GAMES)
MARINA BAY SANDS
01.2012 - Current
DEALER INSPECTOR / PIT SUPERVISOR (TABLE GAMES)
MARINA BAY SANDS
01.2010 - 01.2012
GENERAL MANAGER (BUSINESS PROCESS CONTROL)
TT INTERNATIONAL LIMITED
08.2007 - 01.2009
Regional Sales Manager
TT INTERNATIONAL LIMITED
04.1993 - 07.2007
PERSONNEL ASSISTANT
HOTEL IMPERIAL
09.1992 - 03.1993
Master of Business Administration (Tourism and Hospitality Management) -
Tourism Institute Australia
Bachelor of Commerce (Marketing) -
Curtin University of Technology (Marketing Institute of Singapore)
Diploma in Business Studies -
Ngee Ann Polytechnic
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