YVONNE CHUA
Summary
Experienced and driven global business development professional with over 7 years of expertise in B2B sales, contract negotiation, and lead management across diverse markets, from Small Medium Enterprises to Global Corporations. Skilled in identifying and capitalizing on new opportunities, driving sales excellence, and fostering long-term partnerships in the dynamic landscape of global business.
Overview
10
10
years of professional experience
Work History
Business Development manager
CITI Commercial Bank N.A
08.2023 - Current
- Acquisition of new to bank corporate clients into Citibank’s commercial portfolio with revenue up to USD 100 Mil
- Prospect quality new-to-bank clients with potential to generate revenue across commercial loan (trade finance, secured finance), treasury, capital markets and cash management products (deposit, cross border payments)
- Drive innovation in the solutions through integration of market analysis, industry knowledge and research
- Assess and manage credit risk by conducting financial analysis and due diligence
- Builds creative collaboration with internal stakeholders (markets, products, risk) and leverage on network and events for acquisition
Relationship Manager
American Express Inc.
08.2022 - 04.2023
- Manages middle market regional client of various industries (i.e Financial institutions, Advertising, Construction, Logistics, IT, media, Fintech, real estate etc.) with revenue up to USD 100 Mil in the payments and corporate cards segment
- Identify growth opportunities within existing portfolio, achieving portfolio growth targets and cross-sell company’s services
- Manage excellent level of customer service by providing timely response to enquiries and assist with possible escalations and complaints
- Develop and implement strategic plan based on in-depth knowledge of customers’ business objectives, industry benchmarks, macro-economic trends and market landscape to drive account growth and retention
Business Development Manager, Deputy Team Head
United Overseas Bank Limited
11.2018 - 07.2022
- Specialized in finance service such as SME working capital, asset-based financing, FX, commercial property financing, trade finance (import and export), Insurance (Universal Life, General insurance) and investment products (Corporate bonds, Structured notes, Gold)
- Identified and cross-sell new business opportunities with existing customers; increased wallet sizing and acquired new business relationships
- Prepared, analysed and underwrite credit proposal for approval
- Supports Team Head in managing the team towards monthly team and individual targets, mentored and coached the new hires
- Championed Trade Financing (Import) and Banca (insurance) and spearheaded the department to help guide peers to improve their chance of closing.
Service Banker
CIMB Bank Berhad( Singapore)
09.2017 - 10.2018
- Providing prompt and personalized daily operation servicing and maintenance of clientele’ records
- Cross sell the Bank's products and services
- Conducted regular AML/KYC checks
- Underwrite timeous reports of suspicious transaction to Compliance Department
- Worked closely with sales force and other departments on operational matters.
Business Development Manager
Dun & Bradstreet (Singapore Commercial Credit Bureau)
05.2017 - 09.2017
- Solicited new sales leads and secured sales appointments through sourcing, negotiating and winning corporate accounts to generate effective revenue
- Specialized in financial and risk rating reports
- Responsibilities: Identified the needs of clients and prospects through consultative selling
- Established and maintained good working relationships with corporate clients and personnel within organization
- Achieved sales targets set by the company.
Loans Sales Officer
Citibank Singapore
10.2014 - 04.2017
- Provided unsecured financing solution to clients from personal banking
- Responsibilities: Telesales of unsecured loans and balance transfers
- Execution of average 100 cold-calls a day
- Liaised with customers and ensured successful conversions from prospects to borrowing clients.
Education
Certificate in Green And Sustainable Finance
Chartered Banker Institute
United KingdomBBA - Business Management And Marketing
Murdoch University
Australia01.2019
High School Diploma -
Kaplan
Commerce, Singapore01.2016
Skills
- Global Business Development
- B2B Account Management
- Lead Management
- Business Leadership
- Customer Relationship Management
- Stakeholder Management
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Deutsch
Elementary (A2)
Technological Competencies
- Salesforce
- CRM
- AS400
Language Competencies
- English, Fluent/Proficient/Spoken/Written
- Chinese, Fluent/Proficient/Spoken/Written
- Deutsch (German), Beginners/Spoken/Written
Professional Developments
- Leadership Right By You (for Managers and above)
- Advanced Financial Analysis
- Human Centered Design: Adept at delivering the future
- SME Banker Executive Program with credit challenge 2021 (Awarded merits)
Personal Information
- Title: Business Development Leader | Client Management | Commercial financial solutions | Cash flow analyst | Account Management
- Nationality: Singaporean
Timeline
Business Development manager
CITI Commercial Bank N.A
08.2023 - Current
Relationship Manager
American Express Inc.
08.2022 - 04.2023
Business Development Manager, Deputy Team Head
United Overseas Bank Limited
11.2018 - 07.2022
Service Banker
CIMB Bank Berhad( Singapore)
09.2017 - 10.2018
Business Development Manager
Dun & Bradstreet (Singapore Commercial Credit Bureau)
05.2017 - 09.2017
Loans Sales Officer
Citibank Singapore
10.2014 - 04.2017
Certificate in Green And Sustainable Finance
Chartered Banker Institute
BBA - Business Management And Marketing
Murdoch University
High School Diploma -
Kaplan
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