Yvonne Chang
Summary
Passionate and accomplished Co-Founder with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Co-Founder
Diva Pole Academy Pte Ltd
04.2021 - Current
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Revenue went up by $100,000 from 2021 to 2022.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Directed market expansions to propel business forward, meet changing customer needs.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Manage payroll including CPF payments and other administrative matters
- Implement good HR practices
- Prepared annual budgets with controls to prevent overages.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Evaluated suppliers to maintain cost controls and improve operations.
- Manage inventory and supplier payments
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Established foundational processes for business operations.
- Oversaw the implementation of new booking system
- Manage and update website
- Manage social media channels and marketing strategies
Associate Consultant
Kerry Consulting Pte Ltd
11.2019 - 04.2021
- Specialising in Technology hires for Financial Institutions, Commodities and Commercial Industry
- Liaise with clients to find out more job brief & requirements and provide market insights to clients
- Liaise with clients for candidate's interviews and feedback
- Coordinate and manage candidate's offer package between client and candidate
- Provide aftercare services to clients and candidates
- Sourcing candidates for potential, active and replacement roles
- Conduct market research and identify potential clients and roles
- Take a more pro-active approach by speculating quality CVs to cold, warm and hot clients (including job chase)
- Key Achievements:
- Received first client offer's offer within 1 month of transitioning into new industry
- Received excellent service commendation from clients and candidates
- Gained exclusive rights to roles from a commodities client within 1.5 months
Researcher
HAYS Specialist Recruitment Pte Ltd
01.2019 - 11.2019
- Liaise with clients to find out more job brief & requirements and provide market insights to clients
- Liaise with clients for candidate's interviews
- Coordinate and manage candidate's offer package between client and candidate
- Provide aftercare services to clients and candidates
- Sourcing candidates for potential, active and replacement roles
- Conduct market research and identify potential clients and roles
- Take a more pro-active approach by speculating quality CVs to cold, warm and hot clients (including job chase)
- Key Achievements:
- Placed a candidate for a Senior Accounting Manager role within my first 2 months
- Placed 8 candidates within the span of 7 months – average 1 placement a month
- Managed a live role with a US MNC from the beginning of the process and closed the deal independently on the 3rd month in Hays
- Received excellent service commendation from clients and candidates.
Primary School Teacher
Wellington Primary School
01.2012 - 12.2018
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Developed communicative relationships with students and parents to support learning.
- Developed positive rapport with students of various and diverse backgrounds.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Met with parents to review Individualized Education Plans for at-risk students.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Directed class discussions to spark conversation about key concepts, complex problems and overarching themes.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Addressed consistent behavior problems with students, parents and senior staff.
- Manage classes of up to 30 students across all primary school age groups, conduct lessons in Chinese, Art and Physical Education, and support curriculum development across various departments
- Monitor learning outcomes, assess effectiveness, and drive new initiatives to enhance teaching processes
- Guide personal and academic development of at-risk students by providing individual coaching and design, and conduct remedial lessons classes for students facing learning and behavioral difficulties
- Implement efficient communication system to create effective feedback loop for teaching staff, students and parents. Foster collaboration to improve classroom learning and communicate and mitigate issues
- Responsible for vendor procurement and management, budget management, ad hoc project management and research and write detailed school reports and government grant applications
- Managed stakeholder communication and management of co-curricular dance activities for students including community performances, exchange dance programs and international competitions
- Accountable for full spectrum of event planning activities for range of school events, including programme coordination for an event hosting up to 1,500 participants at an external venue.
- Created strategic partnerships with variety of government agencies including Health Promotion Board, Singapore Heart Foundation and Active Kidz Programme
- Served as Main teacher-in-charge and Liaison Officer for external key school events including School's Open House, Children's Day events, overseas trips and various dance performances.
- Leveraged strong engagement skills to double membership of a student co-curricular program and improved motivation among existing members
- Appointed Event Emcee for a variety of school events
- Edited and published annual school year book.
Internal Audit Assistant
People's Association
11.2007 - 04.2008
- Responsible for performing detailed audits of People's Association Headquarters and Community Centre accounts
- Participated and assisted in two investigative audits and compiled and evaluated audit reports by external auditors.
Education
Post Graduate Diploma - Human Resource Management, Reward Management
SINGAPORE HUMAN RESOURCES INSTITUTE
2018
BACHELOR OF ARTS (BA) DEGREE - English Language And Literature
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
2016
DIPLOMA OF EDUCATION - Education
NATIONAL INSTITUTE OF EDUCATION
Singapore 2012
DIPLOMA IN CHINESE STUDIES - Chinese Studies
NGEE ANN POLYTECHNIC
2011
Skills
- Communications
- Recruitment
- Sourcing
- Candidate Management
- Client Management
- Vendor Procurement
- Publishing
- Market Survey
- Time Management
- Critical Thinking
- Learning Strategies
- Cross-Disciplinary Engagement
- Records Management
- Interpersonal Communication
- Data Entry
- Analytical and Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Co-Founder
Diva Pole Academy Pte Ltd
04.2021 - Current
Associate Consultant
Kerry Consulting Pte Ltd
11.2019 - 04.2021
Researcher
HAYS Specialist Recruitment Pte Ltd
01.2019 - 11.2019
Primary School Teacher
Wellington Primary School
01.2012 - 12.2018
Internal Audit Assistant
People's Association
11.2007 - 04.2008
Post Graduate Diploma - Human Resource Management, Reward Management
SINGAPORE HUMAN RESOURCES INSTITUTE
BACHELOR OF ARTS (BA) DEGREE - English Language And Literature
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
DIPLOMA OF EDUCATION - Education
NATIONAL INSTITUTE OF EDUCATION
DIPLOMA IN CHINESE STUDIES - Chinese Studies
NGEE ANN POLYTECHNIC
Similar Profiles
Socrates PSocrates P
Manager Accounts at EVERSAFE ACADEMY PTE LTdManager Accounts at EVERSAFE ACADEMY PTE LTd
Yap Meng WhyeYap Meng Whye
Executive at Kaplan Higher Education Academy Pte LtdExecutive at Kaplan Higher Education Academy Pte Ltd
Horace ChongHorace Chong
Customer Service & Administrative Professional at Olympus Learning Academy Pte. LtdCustomer Service & Administrative Professional at Olympus Learning Academy Pte. Ltd