Microsoft Excel Sheet
Yvette Yutong Sun
Student
Summary
Versatile professional with a proven track record in education, customer service, and administrative roles. Adept at enhancing customer satisfaction and student performance through strong problem-solving and communication skills. Demonstrated success in individual coaching, front desk operations, and call center support, fostering positive client experiences and organizational efficiency. Skilled in data entry, multitasking, and managing administrative workflows to support team objectives. Committed to delivering exceptional service and achieving measurable outcomes in both educational and customer-focused environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Home Tutor
TutorAnywhr SG Tuition
01.2024 - 07.2024
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Communicated with parents and teachers on students' progress.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Customer Relationship Officer
Transit Link Pte Ltd
03.2024 - 06.2024
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Front Office Assistant
Mount Elizabeth Novena Hospital
12.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Commerce And Bachelor of Law - Finance And Law
University of Sydney
Sydney NSW Australia07-2029
Raffles Diploma -
Raffles Institution
Singapore12-2023
Raffles Programme - Integrated Programme
Raffles Girls School
Singapore12-2021
Skills
Group and individual coaching
Progress evaluations
Problem-solving skills
Self-discipline
Verbal and written communication
Reception duties
Time management
Data entry
Customer relations
Feedback collection
Client retention strategies
Basic accounting
Software
Microsoft Word
Timeline
Customer Relationship Officer
Transit Link Pte Ltd
03.2024 - 06.2024
Home Tutor
TutorAnywhr SG Tuition
01.2024 - 07.2024
Front Office Assistant
Mount Elizabeth Novena Hospital
12.2023 - 01.2024
Raffles Programme - Integrated Programme
Raffles Girls School
Bachelor of Commerce And Bachelor of Law - Finance And Law
University of Sydney
Raffles Diploma -
Raffles Institution
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