Ngan Yu Zhi
Summary
Highly-motivated student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Mosaic Drinks
05.2025 - Current
- Crafted high-quality coffee beverages to enhance customer satisfaction.
- Trained new baristas on techniques and customer interaction to improve service quality.
- Coordinated with team members to optimize workflow during peak hours.
Volunteer
Nursing Home @ NTUC Health Chai Chee
06.2024 - Current
- I volunteered throughout the June of 2024 at the nursing home, brightening up the elderlies life and tending to their needs.
- Experience gained: Empathy & Compassion: Developed strong empathy and active listening skills by engaging in daily conversations with residents.
- Demonstrated patience while assisting elderly residents with daily activities.: Remaining calm and supportive in situations that require extra time or care.
- Communication Skills: Strengthened communication and patience while assisting elderly residents with daily routines. Explaining things clearly, adapting tone and language for different audiences.
- Interpersonal Skills: Building trust and rapport with residents, families, and staff.
Barista and Service Crew
Elitze Agency
12.2023 - 12.2025
- Barista for companies like NEXUS international school and Citibank.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Service crew for companies like Crowne Plaza at Jewel Changi and Amazon.
Volunteer
Kuo Chuan Secondary
08.2025 - 08.2025
- I paired with a student who came without their parents, and guardians spent Children's Day with them.
- I helped around the activity booths at the school to ensure the workflow was smooth.
- I directed people around to their destinations and answered their questions about the children's day fair.
Volunteer
Elderly Home @ St. Andres Seniors Care
01.2023 - 06.2023
- I worked with my school mates the 1st half of 2023 to help participate and plan activities for the elderly, such as Chinese Years Games.
- Experience gained: Teamwork & Collaboration: I had to work alongside caregivers. And with schoolmates to plan activities and events for the elderly.
- Conflict Resolution: I had to handle disagreements and misunderstandings with sensitivity while discussing about our activities.
- Emotional Intelligence: I had to recognize the needs of the elderly emotions and manage my own emotions while supporting the elderly and my school mates.
Unit Sergeant Major
National Cadet Corps
01.2022 - 01.2023
- I lead a unit of 50 people for parades, ceremonies and competitions.
- Planned training to ensure goals are met (e.g. 2.4 Km run in under 10 minutes.).
- Set an example for my juniors and make sure they know proper SOP.
- Experience Gained: Leadership: I Lead a group of 50 people in their trainings and ensured everything ran smoothly.
- Emotional Intelligence: While training my juniors, I learnt to read their faces and listen to their words and knew when to push them harder or stop.
Education
Chemical and Biomolecular Engineering
Ngee Ann Polytechnic
05.2027
O level certification -
Bedok Green Secondary School
01.2023
Skills
- Excel
- AutoCAD
- Emotional Intelligence
- Problem Solving
- Adaptability
- Teamwork
- Leadership skills
- MS office
- Physical stamina
Certification
BCLS + AED Certified
Activities Leadership
- NUS MIEC Challenge 2025, I worked with and lead a group of 5 members to design a casing to prevent an egg from cracking from a high height., Leadership, Under my leadership, my team designed a prototype managing to withstand a height of 10 meters before cracking., Adaptability, I had to work in a field of physics which I had 0 experience in and had to adapt and learn on the go.
- Build Environment Case Competition 2024, I lead a group of 5 people to curate a project about a proposal to combat Singapore’s sea level rising., Leadership, Under my leadership, my team delivered the project on time by maintaining clear timelines., Problem Solving, Took the lead in solving problems by turning unclear goals into clear steps for my team to follow.
- Nursing Home @ NTUC Health Chai Chee, I volunteered throughout the June of 2024 at the nursing home, brightening up the elderlies life and tending to their needs., Empathy & Compassion, Developed strong empathy and active listening skills by engaging in daily conversations with residents., Patience, Remaining calm and supportive in situations that require extra time or care.
- National Cadet Corps- Unit Sergeant Major, 01/22 - 01/23, I lead a unit of 50 people for parades, ceremonies and competitions., Leadership, I Lead a group of 50 people in their trainings and ensured everything ran smoothly., Emotional Intelligence, While training my juniors, I learnt to read their faces and listen to their words.
- Elderly Home @ St. Andres Seniors Care, 01/23 - 06/23, I worked with my school mates the 1st half of 2023 to help participate and plan activities for the elderly., Teamwork & Collaboration, I had to work alongside caregivers and schoolmates to plan activities and events for the elderly., Conflict Resolution, I had to handle disagreements and misunderstandings with sensitivity.
References
Dr Li Cunben, Lecturer, LI_Cunben@np.edu.sg, +65 64606808
Projects Coursework
DAED – Course Work, I lead my group to complete a replica of a PC set up on AutoCAD., Leadership, Ensured alignment across all five team members, delegating tasks strategically and monitoring progress to guarantee we meet the deadline., Adaptability, Adapted rapidly to knowledge gaps in AutoCAD by learning its nooks and crannies, delivering a project that showcased a 1 to 1 model of a PC set-up.
Timeline
Volunteer
Kuo Chuan Secondary
08.2025 - 08.2025
Barista
Mosaic Drinks
05.2025 - Current
Volunteer
Nursing Home @ NTUC Health Chai Chee
06.2024 - Current
Barista and Service Crew
Elitze Agency
12.2023 - 12.2025
Volunteer
Elderly Home @ St. Andres Seniors Care
01.2023 - 06.2023
Unit Sergeant Major
National Cadet Corps
01.2022 - 01.2023
Chemical and Biomolecular Engineering
Ngee Ann Polytechnic
O level certification -
Bedok Green Secondary School