Yu Zheng Kok
Summary
- I'm a 90s’ active man who are willing to accept new challenges and to gain more experience in different fields.
- Dynamic Retail Sales Executive with a proven track record at HERA BATHROOM, enhancing customer satisfaction and mentoring teams for peak performance. Expert in product knowledge and customer engagement, I excel in leveraging insights to influence purchasing decisions and drive sales. Skilled in cash handling and training, my approach boosts repeat business and fosters strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Executive
Lucky Khoon Bathroom Studio
06.2018 - 06.2022
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Work out and send quotation to client.
- Issue & process order.
- Schedule delivery & installation.
- Backup for electrician when the team short off man power.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Executive
HERA BATHROOM
12.2022 - Current
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Work out and send quotation to client.
- Issue & process order.
- Schedule delivery & installation.
Education
No Degree -
SMK Tunku Abdul Rahaman . Alor Setar Kedah
2015
Pusat Bahasa Titian Jaya
Alor Setar , Kedah2016
Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Certification
- Singapore driving License.
- Welding certificate.
- Cambridge English certificate.
Languages
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
English
Upper intermediate (B2)
Thai
Beginner (A1)
Timeline
Retail Sales Executive
HERA BATHROOM
12.2022 - Current
Retail Sales Executive
Lucky Khoon Bathroom Studio
06.2018 - 06.2022
No Degree -
SMK Tunku Abdul Rahaman . Alor Setar Kedah
Pusat Bahasa Titian Jaya
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