Yuzhen Choah
Summary
Determined and highly motivated fresh graduate in Customer Experience Management with Business with more than 4 years of experience improving customer satisfaction and excelling in customer service and teamwork. Proven ability to enhance guest experiences through effective communication and strong time management. Committed to delivering exceptional service in high-pressure environments. Seeking a position in the hospitality industry, keen to learn and bring positive contributions.
Overview
4
4
years of professional experience
Work History
Part Time Banquet Server
Park Royal Collection Pickering
09.2022 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced environment
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events
- Assisted in setting up event space ensuring proper table arrangements and placement of utensils for seamless guest experience
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment
- Contributed to positive guest feedback by consistently delivering professional VIP service in weddings and corporate events
- Contributed in outside catering events as a server to provide exceptional experience to guests
- Contributed in food tasting to provide a positive first impression to guests
Retail Associate (Internship)
Muji Singapore Pte Ltd
03.2023 - 08.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
- Managed inventory effectively to ensure proper stock levels and timely replenishment of merchandise
- Provided customer service in addressing customer inquires and resolving issues
- Enhanced customer satisfaction by providing personalized assistance and product recommendations
- Managed efficient cash register operations
- Used in-store system (RFID) to locate inventory and enhance stock take operations
- Contributed to weekly food-tasting booth to increase sales
Part Time Service Crew Member
Chateraise Premium Singapore
09.2021 - 12.2022
- Assisted in store opening and closing
- Operated cash register responsibly to process customer payments
- Developed strong multitasking abilities while managing multiple tasks during high-pressure situations
- Ensured timely delivery of orders by prioritizing tasks according to demand during peak periods
- Contributed to the achievement of sales targets through upselling and cross selling food items
- Resolved customer complaints promptly
- Assisted in training new crew members, ensuring quality service
- Assisted in stock take and ensuring in store products are fully replenished
- Assisted in answering calls to customer enquires
- Proper end of day hygiene to ensure store is well cleaned with no stains or rubbish lying about
Social Services Intern
Singapore Anti-Narcotics Association
10.2020 - 02.2021
- Enhanced client experience by providing empathetic and culturally sensitive support during their Tele visit sessions
- Built strong relationships with community partners through consistent follow-ups
- Implemented outreach efforts within the community, raising awareness about available social services
- Assisted in various SANA event plannings and community projects
- Designed the SANA anti drug workshop handbook
- Conducted interviews with SANA clients and MOS
- Assisted in photography, video editing and meeting minutes
Education
Diploma In Customer Experience Management - Hospitality
Republic Polytechnic
05.2024
Higher Nitec In Leisure & Travel Operations - Business
Institute of Technical Education College West
04.2021
GCE O’Level -
Hougang Secondary School
12.2018
Skills
- Efficient in Microsoft Word and Excel
- Bilingual in English and Chinese, Spoken and Written
- Financial Accounting skills
- Business Statistics skills
- Food Safety Certification Level 1
- Strong collaboration skills
- Time management
- Customer service mindset
- Effective communication
- Critical thinking & Problem solving skills
Additional Information
Volunteer and Leadership Experience with Youth Corps Singapore in 2020.
- YCIS Digital Learning Circles Programme to educate seniors on basic digital literacy skills
- YCIS KidsFun Online Programme through virtual session on Zoom with a befriending role to keep children (aged 7-9 years old) engaged on various activities
Timeline
Retail Associate (Internship)
Muji Singapore Pte Ltd
03.2023 - 08.2023
Part Time Banquet Server
Park Royal Collection Pickering
09.2022 - Current
Part Time Service Crew Member
Chateraise Premium Singapore
09.2021 - 12.2022
Social Services Intern
Singapore Anti-Narcotics Association
10.2020 - 02.2021
Diploma In Customer Experience Management - Hospitality
Republic Polytechnic
Higher Nitec In Leisure & Travel Operations - Business
Institute of Technical Education College West
GCE O’Level -
Hougang Secondary School
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