YUXIN HUANG

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Handle and prepare full set shipping documents including invoice, packing list, letter of credit, marine insurance etc. in a timely mannerof I/E, LC and banking documents
• Liaise and coordinate with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery
• Liaise directly with shipping lines for draft BL, BL amendment and master BL security printing
• Calculating of pricing for hedge contracts to ensure correct pricing is invoiced
• Interact with customers to provide and process information in response to inquiries, concerns and requests about documentation and operational matters in a timely and accurate manner and providing excellent customer services
• Collaborating with other teams, such as traders and fixation, to ensure that customer needs are met and that any issues are resolved promptly

Generate purchase order & delivery orders, Quotations & Invoices, Provide sales support to Sales team and prepare regular reports;

· Answering the phone calls and attends to walk in client;

· Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes, customers’ statements of account

· Assisting Sales Engineer in attending customer technical and product requests

· Monitor progress of job order and shipments adhering to deadlines or specified dates

· Responsible to ensure proper documentation and filling of invoice and job sheet