Wen Tao Jerry Yu
Overview
2
2
years of professional experience
Work History
Customer Service Agent
SATS Ltd, Singapore
02.2023 - Current
- Assist passengers at the FAST kiosk machines/bag drop area
- Escort foreign crew from arrival to hotel stay/from hotel to departure area.
- Escort passengers from check-in through security checks, passport control, lounge area.
- Departure and Arrival Gate handling
Special Event Crew
Marina Bay Sands
01.2023 - Current
- Web Programme
- Usher
Cinema Service Crew
Golden Village
02.2023 - 05.2023
- Cashier (food and ticketing)
- Food preparation
- Usher
- General cleaning
Education
High School Diploma -
NANYANG POLYTECHNIC
YIO CHU KANG04.2026
O LEVEL -
CHUA CHU KANG SECONDARY SCHOOL
CHUA CHU KANG12.2022
PSLE -
YEW TEE PRIMARY SCHOOL
YEW TEE12.2018
Skills
- Customer Service
- Problem Resolution
- Customer Relationship Management (CRM)
- Upselling
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Critical Thinking
- Conflict Resolution
- Staff Training
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
SATS Ltd, Singapore
02.2023 - Current
Cinema Service Crew
Golden Village
02.2023 - 05.2023
Special Event Crew
Marina Bay Sands
01.2023 - Current
High School Diploma -
NANYANG POLYTECHNIC
O LEVEL -
CHUA CHU KANG SECONDARY SCHOOL
PSLE -
YEW TEE PRIMARY SCHOOL
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