Yu Wan Lim
Summary
Having worked and studied at various companies and schools, i can say that customer service is my strong suit. With years of experience talking and handling people, which was further honed through my days in Singapore Armed Forces. My days in During National service also made me a leader that can lead my men to success.
Overview
5
5
years of professional experience
Work History
Specialist
Singapore Armed Forces
07.2023 - Current
- Train newly enlisted personnel and ensuring their physical and mental wellbeing till they pass out from the course.
- Working as a leader to ensure discipline and regimentation of my men.
Kitchen Staff Member
Sushiro
02.2021 - 03.2023
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Customer Service Associate
HSBC Singapore
06.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Handled high net worth clients and businesses with daily cash and credit transactions
Food Service Staff Member
RE&S
12.2019 - 02.2021
- Reduced food waste by implementing portion control measures and monitoring inventory levels closely.
- Trained new team members in proper food handling techniques, fostering a culture of safety and cleanliness.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Collaborated with kitchen staff to ensure timely preparation of meals according to customer requests.
Education
Diploma - Customer Experience Management With Business
Republic Polytechnic
05.2023
O Levels -
Jurong Secondary School
11.2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Leadership
- Communication
Timeline
Specialist
Singapore Armed Forces
07.2023 - Current
Customer Service Associate
HSBC Singapore
06.2022 - 01.2023
Kitchen Staff Member
Sushiro
02.2021 - 03.2023
Food Service Staff Member
RE&S
12.2019 - 02.2021
Diploma - Customer Experience Management With Business
Republic Polytechnic
O Levels -
Jurong Secondary School
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